CHARA BRAZLEY

Boccardo Family Living Center (26 Units/HOME Program) – Sobrato Family Living Center (51 Units/ HOME Program) Sobrato House (9 Units - THP/FC Program for non-minors ages 18-25) – Cimino (10 Units – THP/GPD Program for Homeless Veteran)

• Solely responsible for the day-to-day operations of ALL properties
• Ensure fair housing procedures and practices are followed
• Ensures property and files are in compliance
• Follow agency policies and procedures, State, Federal, County, and City rules and regulations
• Ensures property walks and lease violations are handled
• Responsible for rent roll procedures and processing rents
• Issuing of all notices: 3 days/30 days/60 days, and other legal documents
• File evictions and follow through with all unlawful detainers in a timely manner
• Process resident move-ins, move-outs, and unit inspections
• Maintaining and auditing resident files (yearly)
• Process recertification's in a timely manner
• Reporting any maintenance/janitorial needs to the Maintenance department in a timely manner
• Report any incidents and complete incident reports
• Implement and update policy and procedures
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans
• Assisting Case Managers and Program Directors with tenant issues

Round Walk Village Circle (129 Units/ Tax Credit)

• Kept properties in compliance with local, state and federal regulations.
• Review and process rental applications for accuracy; review all policies, rules, and rental terms with the new resident
• Collect and process rents
• Conduct recertifications; prepares and processes required forms; ensures accuracy of tenant information
• Provide strong rent collections – prepare appropriate legal documents and process evictions as needed
• On a monthly basis, up-date accounting and/or Regional Manager of outstanding rents and collections efforts
• Manage Property Waiting List
• Work with the Resident Services Coordinator to bring programs to the property that will enhance the stability of the residents or improve rental payment
• Generates work orders in response to requests for repairs from residents and closes out work orders in accordance with established procedures
• Perform move-in and move-out unit inspections
• Work closely and professionally with other public agencies and organizations that may be available for the betterment of our residents
• Enforce company policies and procedures.

• Showed apartments to potential tenants and answered questions regarding community.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Kept accurate records of all resident and tenant correspondence.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Maximized rental income while minimizing expenses through effective planning and control.