Michael Brown
Hephzibah,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about encouraging team members and promoting lasting customer satisfaction by delivering quality service and support. Proficient in customer service and Microsoft Outlook.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
UPS
09.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided one-on-one mentoring and assistance to help colleagues trouble-shoot issues and reach their full potential within the organization.
Varsity Basketball Team Captain
TW Josey High School
08.2011 - 05.2013
- Effectively managed communication between 12 team members
- Served as liaison between the team and coaching staff
- Effectively resolved intra-team conflicts
- Balanced a 40+ hour practice, training and competition schedule in addition to academics.
Church Worship Leader
Temple of Faith Ministries
01.2009 - Current
- Plan and lead weekly worship services and special events
- Train worship team to lead worship services
- Communicate with administrative team, musician and pastors for effective worship.
Auto Mechanics Program
TW Josey High School
08.2009 - 05.2013
- Performed regular vehicle maintenance tasks, oil changes, lubrications and tune ups
- Tested parts and associated system using computerized diagnostic tools
- Repaired, relined, replaced, and adjusted the brakes
- Maintained and updated records of repairs.
Education
Morris College
Sumter, SC05.2018
High School Diploma -
TW Josey High School
Augusta, GA05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
- Microsoft Excel
- Microsoft Outlook
- Team Development
Referencesavailable
True
Additionalabilities
- Hard worker who has demonstrated a commitment to assigned tasks/responsibilities
- Flexible person who is willing to learn things
- Pays close attention to details to produce quality work
- Proficient in Microsoft Word and Excel
Timeline
Customer Service Representative
UPS
09.2016 - Current
Varsity Basketball Team Captain
TW Josey High School
08.2011 - 05.2013
Auto Mechanics Program
TW Josey High School
08.2009 - 05.2013
Church Worship Leader
Temple of Faith Ministries
01.2009 - Current
Morris College
High School Diploma -
TW Josey High School