Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charaf Azizi

Reston,VA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

PROS call center
Marrakesh , Morocco
03.2022 - 06.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.

Teacher/Tutor

Othman Ben Affan Attaouia
Attaouia , Morocco
11.2022 - 06.2023
  • Developed and implemented lesson plans based on curriculum objectives.
  • Maintained a safe and orderly learning environment for all students.
  • Provided individualized instruction to meet the needs of all students.

IT Generalist

ALJISR TAWJIH
Marrakesh, Morocco
08.2023 - 02.2024
  • Utilized problem solving skills to troubleshoot technical issues related to software applications or hardware devices.
  • Developed tools to automate manual tasks such as data entry and reporting.

Cashier

Family Dollar
Chesapeake, VA
04.2024 - 05.2024
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Warehouse Cargo Agent

choice aviation services
Dulles, VA
05.2024 - Current
  • Maintained detailed records of shipments including weight and dimensions.
  • Provided customer service in accordance with company policies and procedures.
  • Checked import and export documentation to determine cargo contents.

Education

Bachelor Of English studies - Linguistics

Cadi Ayyad University
Marrakesh, Morocco
06-2023

Diploma - Web Development

Kiram Info
Marrakesh, Morocco
04-2023

Skills

  • Appointment Scheduling
  • Paperwork Processing
  • Data Entry
  • Customer Service
  • Technical Support
  • Problem-solving abilities
  • High-energy attitude
  • Positive and professional
  • Critical Thinking
  • De-Escalation Techniques

Languages

English
Professional
French
Limited
Arabic
Full Professional

Timeline

Warehouse Cargo Agent

choice aviation services
05.2024 - Current

Cashier

Family Dollar
04.2024 - 05.2024

IT Generalist

ALJISR TAWJIH
08.2023 - 02.2024

Teacher/Tutor

Othman Ben Affan Attaouia
11.2022 - 06.2023

Customer Service Representative

PROS call center
03.2022 - 06.2022

Bachelor Of English studies - Linguistics

Cadi Ayyad University

Diploma - Web Development

Kiram Info

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Charaf Azizi