Charaje Harrison

Marketing:

• Emailed weekly newsletters to residents on updates happening within the community
• Planned 2 resident events monthly to increase community engagement
• Managed CRM/Yardi daily: responding to inquiry's/questions, scheduling tour appointments, printed pricing report & pricing details/screening & processing applications/ managing renewals
• Conducted market survey's with competitors
• Created QR code & marketing brochure during lease up
• Managed social media: Tiktok, Instagram, & Facebook
• Set up tables at local colleges to advertise property for students to call home and thrive while being in close distance to campus

Management:

• Prepared homes for future move ins: punches/ entered work orders/re-walked/freshens
• Prepared move out files: uploaded pictures of homes once vacant, entered forwarding address, entered charges from maintenance
• Deposit accounting: created excel sheets with all charges, deposits and fees to send to accounting
• Responded to emergency calls from residents during office hours: excessive/disruptive noises, smoke smells (cigarette/marijuana), mold and then providing following up actions to remedy issues
• Move In Calls: called future residents to ensure set up of utilities and renters insurance properly and paid any move in monies online
• Audited package lockers(Luxer): ensured packages were not occupied by non-leaseholders and past residents
• Phase walks: walked property to maintain image, ensure cleanliness on patios and balconies, tagged inoperable vehicles for towing, looked for damaged signs and faded parking spaces
• Entered notice to vacate in timely fashion
• Processed transfers: inspections/files/accounting/lease
• Renewal negotiations: negotiated rental rates with pricing manager for current residents to keep current rates during renewal time frame
• Processed Utility Billing: Any utilities bills accounted for while resident lives in home, charges are added to accounts then mailed letters and flyer doors to communicate to put utility( gas or power) in their name
• Audited renters insurance policies to ensure all residents maintained insurance while in home
• Pest control audits: ensuring all homes are pest free before renting and homes that are on treatment is thoroughly sought through before entered back on market

• Journalist for social media team: documented activities and events happening on campus
• After attending events, posted social media content (reel, video, picture) and writing about event under post
• Interviewed speakers that visited campus and wrote articles for department and published to school website to catch attention of students and alumni
• Collaborated with graphic designs team, marketing team, photographer/videographers to produce content for upcoming events
• Created weekly calendars for activities or events happening on campus to increase student engagement between online students and campus students
• Hosted give away's at events to increase number of attendees and to promote communication department by setting up tents and tables to give away school t-shirts, hats, monarch swipes ($$), free breakfast, concert tickets..ect
• Partnered with school organizations, local businesses, and vendors for fundraisers to promote Communications department
• Hosted weekly game show that was marketed on Instagram which was themed around campus trivia questions to increase awareness and marketing of different departments and areas on campus