Charanay Suos
Dallas
Summary
Dynamic individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Manager of Operations
ANNA SUN, LLC
05.2022 - 05.2024
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Managed cash flow, business transactions, banking, and accounting processes.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Maintained general appointment calendar and set shift schedules.
- Promoted business through marketing initiatives and use of social media.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Customer Account Specialist
Genpact
01.2021 - 02.2022
- Managed extensive portfolios to identify growth opportunities, ensuring client satisfaction and loyalty.
- Kept detailed records of daily activities through online customer database.
- Improved team efficiency with introduction of collaborative CRM system, facilitating better communication and account tracking.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Presented professional image consistent with company's brand values.
Office Manager
JEM ATTORNEY AND COUNSELOR AT LAW
06.2017 - 07.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained up-to-date knowledge of court procedures and regulations by regularly attending continuing education courses and workshops.
Education
High School Diploma -
NORTH GARLAND
GARLAND08-2012
Skills
- Logistics Management
- Cross-functional coordination
- Decision-Making
- Customer Service
- Staff Management
- Client Relations
- Business Administration
- Social Media Marketing
- Employee relations and conflict resolution
Languages
Cambodian
Professional Working
Timeline
Manager of Operations
ANNA SUN, LLC
05.2022 - 05.2024
Customer Account Specialist
Genpact
01.2021 - 02.2022
Office Manager
JEM ATTORNEY AND COUNSELOR AT LAW
06.2017 - 07.2021
High School Diploma -
NORTH GARLAND
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