Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Charandeep Kaur
New York
Work Preference
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service/sales/aviation industry. Team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. specialize in quality, speed & process optimization. articulate, energetic & results-oriented with exemplary passion for developing relationships & growing businesses.
Overview
15
15
years of professional experience
4020
4020
years of post-secondary education
1
1
Certification
Work History
Payroll Administrator/Insurance Broker Consultant
Linx Brokerage
Elmont
11.2025 - Current
- Process payroll for all employees using drake payroll systems.
- Maintain accurate employee records and ensure compliance with regulations.
- Work with quick book for business bookkeeping purposes.
Accountants payable/Office Administrative Assistant
Sanjha Punjab Supermarket
NY
08.2024 - 11.2025
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Managed daily financial transactions and maintained accurate records for the supermarket.
- Trained junior staff on accounting procedures and software utilization for improved workflow.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Monitored balance sheets and income statements to evaluate financial performance.
- Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
Academic Counselor
Univo Education Pvt. Ltd
Delhi
01.2024 - 07.2024
- Interacting with the learners to enroll in Bachelors & Masters programme by SHNU.
- Asking to learner's to enrol for AI & ML courses, data science & analytics.
- Generating new leads with help referrals, social media, linkedin.
- Conducting the video sessions on regular basis to ensure their interest & converting them in sales.
- Met the sales target by relationship building, better product knowledge & through a qualifying leads.
- Identified, analyzed, and communicated according to the client requirement explained him Pros of the educational programme.
In-flight manager
Indigo Airlines
08.2014 - 09.2020
- Company Overview: Interglobe aviation limited
- Traveled domestically and internationally with an average of 120 flight hours per month.
- Lead safety briefings for 100 to 180 passengers at a time, and provided flight reports.
- Assisted passengers with stowing luggage up to 50 pounds, served meals, snacks, and beverages, collected trash, and responded to individual passenger requests.
- Identified, analyzed, and communicated cabin maintenance concerns with the Pilot-in-Command.
- Maintained guest safety, comfort, and security by utilizing customer service skills.
- Provided on-the-job training to two full-time flight attendants.
- Interacted with guests to solve problems as they arose and mediate conflicts.
- Conducted pre-flight safety demonstrations and checks of the cabin.
- Assisted during on-flight emergencies by providing CPR and first aid.
- Accommodated guests by communicating needs with other flight staff.
- Interglobe aviation limited
SR. Practitioner- TSC Process
IBM Daksh Business process Services Pvt. Ltd
07.2011 - 08.2014
- Escalation handling & Configuring exchange on clients emails.
- Providing product assistance to clients regarding (Main frame, printer installation, Encrypted software's & lotus notes configuration).
- Handling Escalation cases (US Process). Explain complex theories in simple understandable manner to the customers.
- Managed workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Delivered exemplary customer service, which promoted positive interactions.
Education
B.COM -
Delhi University
HSC & SSC -
CBSE Board
Skills
- Good with Technology
- Team building & management
- Build Client relationship management
- Operational troubleshooting
- Decision making
- Standard compliance handling
- Sales Expertise
- Product based selling
- Team Player with positive mindset
- Flexible with schedule
- Detail oriented
- Good listener and problem solving attitude
Certification
SEP from Indigo I fly, Aviation training program
Languages
- English
- Hindi
Timeline
Payroll Administrator/Insurance Broker Consultant
Linx Brokerage
11.2025 - Current
Accountants payable/Office Administrative Assistant
Sanjha Punjab Supermarket
08.2024 - 11.2025
Academic Counselor
Univo Education Pvt. Ltd
01.2024 - 07.2024
In-flight manager
Indigo Airlines
08.2014 - 09.2020
SR. Practitioner- TSC Process
IBM Daksh Business process Services Pvt. Ltd
07.2011 - 08.2014
B.COM -
Delhi University
HSC & SSC -
CBSE Board