ChaRay Davis
Winston Salem,NC
Summary
Skilled professional with a strong background in collections, customer service, and data entry. Exceptional interpersonal skills and talent for problem-solving. Proven ability to mediate customer disputes and collect payments promptly. Recognized for effective leadership and consistently achieving objectives. Proactive and goal-oriented individual with excellent time management and problem-solving abilities. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Collection Customer Service Representative
Truist Bank
07.2019 - Current
- In my daily role I handled a min of 50-80 calls per day between inbound and outbound calls with a goal of collecting owed debt or to follow up on payment promises, receive payments and post any amounts paid to customer accounts, record information about financial status of customer, update demographic information, and status of collection efforts
- My duties also consist of me collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application.
- Counseled debtors on payment options and arranged installment agreements
- Used skip tracing resources to locate debtors and updated information in company system.
- Worked effectively in fast-paced environments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Identified issues, analyzed information and provided solutions to problems.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Patient Service Representative
Computer Credit Inc.
08.2017 - 06.2019
- As a Patient Service representative I took inbound calls and also made various outbound calls with the goal to collect on outstanding hospital bills for various hospitals
- I greeted and assisted patients with check - in procedures
- I verified information such as insurance eligibility and coverage for patients, entered it into electronic medical record system, collected payments for services, scheduled appointments, and filed paperwork if needed.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Customer Service Lead
Duke Energy
02.2016 - 06.2017
- I took escalated calls for Duke Energy Florida region
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- I processed payments, processed outages, reconnected and disconnected services, set up payment arrangements, etc...
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Senior Member Service Representative
Aon Hewitt
01.2014 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Calculated adjustments, premiums and refunds.
- Provided technical expertise for participants and employers from initial contact regarding insurance benefits.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Office Administrative Assistant
Conduent
01.2013 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments, interviews and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Customer Service Advocate
Blue Cross NC
12.2011 - 01.2013
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Completed opening and closing functions to meet operational needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Arts - Business Administration And Management
North Carolina A&T State University
Greensboro05-2027
High School Diploma -
Winston-Salem Preparatory Academy
Winston-Salem, NC06-2011
Skills
- Goal-Oriented
- Skip Tracing
- Debt collection
- Stress Tolerance
- Delinquent account management
- Data entry proficiency
- Customer Relationship Building
- Conflict Resolution
- Customer-Service
- Multi-tasking
- Attention to Detail
- Records Management
Computer Expertise
- MS Office
- Outlook
- Power Point
- Practice Works
- Medical Manager
- Epic
- MS Word
- Meditech
- Sorian
Timeline
Collection Customer Service Representative
Truist Bank
07.2019 - Current
Patient Service Representative
Computer Credit Inc.
08.2017 - 06.2019
Customer Service Lead
Duke Energy
02.2016 - 06.2017
Senior Member Service Representative
Aon Hewitt
01.2014 - 01.2016
Office Administrative Assistant
Conduent
01.2013 - 01.2014
Customer Service Advocate
Blue Cross NC
12.2011 - 01.2013
Bachelor of Arts - Business Administration And Management
North Carolina A&T State University
High School Diploma -
Winston-Salem Preparatory Academy
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