ChaRay Davis
Winston Salem,NC
Summary
Skilled professional with a strong background in collections, customer service, and data entry. Exceptional interpersonal skills and talent for problem-solving. Proven ability to mediate customer disputes and collect payments promptly. Recognized for effective leadership and consistently achieving objectives. Proactive and goal oriented individual with excellent time management and problem solving abilities. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Collections/Medical Claims Specialist
Hollis Cobb Associates
05.2025 - Current
- Utilized advanced knowledge of ICD-10 codes to accurately process complex medical claims.
- Skillfully navigated Medicare/Medicaid regulations in order to secure maximum reimbursement rates for qualifying services provided.
- Manage a high volume of inbound and outbound calls to recover outstanding medical balances while maintaining compliance with FDCPA, HIPAA, and company policies.
- Review and process insurance claims and patient accounts to identify billing discrepancies, denials, and payment posting issues.
- Communicate with patients, insurance companies, and healthcare providers to resolve claim disputes and secure accurate, timely payments.
- Document all account activity and communication in collection system (Epic, Athena, or proprietary software).
- Negotiate payment arrangements and settlements in accordance with client and regulatory guidelines.
- Maintain monthly collection goals and quality assurance standards through effective account management and customer service.
Collection Customer Service Representative
Truist Bank
07.2019 - 05.2025
- In my daily role I handled a min of 50-80 calls per day between inbound and outbound calls with a goal of collecting owed debt or to follow up on payment promises, receive payments and post any amounts paid to customer accounts, record information about financial status of customer, update demographic information, and status of collection efforts.
- My duties also consist of me collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing resources to locate debtors and updated information in company system.
- Worked effectively in fast-paced environments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback. Identified issues, analyzed information and provided solutions to problems.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Patient Service Representative
Computer Credit Inc.
08.2017 - 06.2019
- In my daily role I handled a min of 50-80 calls per day between inbound and outbound calls with a goal of collecting owed debt or to follow up on payment promises, receive payments and post any amounts paid to customer accounts, record information about financial status of customer, update demographic information, and status of collection efforts.
- My duties also consist of me collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing resources to locate debtors and updated information in company system.
- Worked effectively in fast-paced environments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Identified issues, analyzed information and provided solutions to problems.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Claims Representative
Blue Cross& Blue Shield of NC
12.2015 - 07.2017
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Completed opening and closing functions to meet operational needs.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Arts - Business Administration And Management
North Carolina A&T State University
05.2027
High School Diploma - undefined
Winston-Salem Preparatory Academy
Winston-Salem06.2011
Skills
- Goal-Oriented
- Skip Tracing
- Debt recovery strategies
- Stress Tolerance
- Delinquent account management
- Data entry proficiency
- Customer Relationship Building
- Conflict Resolution
- Customer-Service
- Multi-tasking
- Attention to Detail
- Records Management
Computer Expertise
- MS Office
- Outlook
- Power Point
- Practice Works
- Medical Manager
- Epic
- MS Word
- Meditech
- Sorian
Timeline
Collections/Medical Claims Specialist
Hollis Cobb Associates
05.2025 - Current
Collection Customer Service Representative
Truist Bank
07.2019 - 05.2025
Patient Service Representative
Computer Credit Inc.
08.2017 - 06.2019
Claims Representative
Blue Cross& Blue Shield of NC
12.2015 - 07.2017
High School Diploma - undefined
Winston-Salem Preparatory Academy
Bachelor of Arts - Business Administration And Management
North Carolina A&T State University