Summary
Overview
Work History
Education
Skills
Timeline
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Charay Ellis

Roseville,MI

Summary

Retail Assistant Manager with 3 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Finish Line
09.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Operator

JG Kern Enterprises
07.2022 - 09.2023
  • Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Increased overall product quality through meticulous attention to detail during operation processes.

Retail Assistant Manager

Foot Locker
09.2020 - 07.2022
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.

Cashier

McDonald's
09.2019 - 09.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Managed to operate store unaided.
  • Increased production by 10%

Education

Associates Medical Billing & Coding - Medical Claims Examination

Macomb Community College
Warren, MI
06.2026

High School Diploma -

Fraser High School
Fraser, MI
06.2020

Skills

  • Staff Coaching and Training
  • Handling Complaints and Inquiries
  • Reporting and Performance Analysis
  • Flexible Work Schedule
  • Retail Effectiveness
  • Cash Handling and Reconciliation
  • Motivational Leadership
  • Constructive Feedback
  • Delegation and Supervision
  • Recruitment and Training
  • Retail Operations Management

Timeline

Assistant Store Manager

Finish Line
09.2023 - Current

Operator

JG Kern Enterprises
07.2022 - 09.2023

Retail Assistant Manager

Foot Locker
09.2020 - 07.2022

Cashier

McDonald's
09.2019 - 09.2020

Associates Medical Billing & Coding - Medical Claims Examination

Macomb Community College

High School Diploma -

Fraser High School

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Charay Ellis