Charaye Jamison
Hoschton,GA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
20
20
years of professional experience
Work History
Customer Success Associate
Suthern Cluck
Buford, GA
04.2024 - Current
- Supported sales team members to drive growth and development.
- Utilized problem solving skills to address customer issues quickly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Followed up with customers after service completion to ensure their needs were met.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Packaged and bagged cooked food and prepared items.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Greeted customers upon arrival in the dining area.
- Assisted in the preparation of food items according to recipes and instructions.
- Set up, restocked and cleaned dining areas.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Ensured that all foods were prepared according to health department regulations.
- Gathered ingredients and cleaned and cut food items to prep recipes.
Volunteer
New Beginnings
Martin, GA
12.2024 - 12.2024
- Received and incorporated feedback from clients and peers to improve artistic outcomes.
- Developed and conceptualized a unique artistic piece for clients.
- Conferred with clients and other interested parties regarding nature and content of artwork produced.
- Prepped areas and set up supplies prior to beginning artistic sessions.
Children's Church Volunteer
Free Chapel
Gainesville, GA
06.2014 - 06.2024
- Worked alongside parents to ensure that their child is receiving the best possible spiritual education.
- Encouraged participation from all students while maintaining order.
- Collaborated with other volunteers to create engaging learning experiences for students.
- Maintained a safe environment by enforcing rules and regulations during group activities.
- Fostered an atmosphere of respect and positive reinforcement among students.
- Supervised and monitored student behavior.
- Worked with cross-functional teams to achieve goals.
Customer Service Representative
NCO Financial
Duluth, Georgia
10.2004 - 11.2006
- Monitored past due accounts and pursued collections on outstanding invoices.
- Organized information for past-due accounts and transferred to collection agency.
- Collected, posted and managed patient account payments.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Input details into accounts and tracked payments.
Education
High School Diploma -
Apalachee High School
Winder, GA05-2003
Skills
- Complaint resolution
- Customer onboarding
- Cross-functional coordination
- Client relationship building
- Feedback collection
- Upselling strategies
- Service standard compliance
- Follow-up skills
- Empathy and patience
- Courteous demeanor
- Hospitality and accommodation
- Active listening
- Product sales
- Sales closing
- Multitasking and organization
- Positive and professional
- Client relations
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Volunteer
New Beginnings
12.2024 - 12.2024
Customer Success Associate
Suthern Cluck
04.2024 - Current
Children's Church Volunteer
Free Chapel
06.2014 - 06.2024
Customer Service Representative
NCO Financial
10.2004 - 11.2006
High School Diploma -
Apalachee High School
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