Charaye Robinson
Buffalo,NY
Summary
Flexible hard worker ready to learn and contribute to team success. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Excelsior
Buffalo, NY
07.2024 - Current
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked patients in and out for appointments and collected co-payments.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Medical Receptionist
OCLI Visions
Buffalo, NY
02.2024 - 06.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Processed patient payments and scanned identification and insurance cards.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Urgent Care Tech/Customer Service Representative
Mount Carmel Urgent Care
Columbus, OH
06.2023 - 01.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Greeted and checked in patients, updating patient information in computer system.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Straightened up waiting room to maintain neat and organized space.
- Protected patients by observing strict HIPAA guidelines.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Infant Daycare Teacher
Classy Kids
Greenville, SC
06.2022 - 08.2022
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
- Organized and led activities to promote physical, mental and social development.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Built and strengthened positive relationships with students, parents and teaching staff.
Sales Representative
TJ Maxx
Greenville, SC
04.2021 - 08.2021
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Produced sales documents, finalized deals and filed records.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Representative
Old Navy
Greenville, SC
01.2020 - 05.2020
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Education
Bachelor of Science - Biology
Allen University
Columbia, SC05.2025
Certificate - Phlebotomy
Trocaire College
Buffalo, NY11-2024
High School Diploma -
Eastside High School
Taylors, SC06.2021
Skills
- Nurturing Approach
- BLS Certification
- Parental Communication
- Gentle Discipline
- Child Care
- Child Safety
- Caring and Understanding
- Verbal and Written Communication
- Customer Needs Assessment
- Supervision & Leadership
- Customer Support
- Data Entry
- Customer Service
- Microsoft Office
- Responding to Difficult Customers
- Verbal Communication
- Problem Resolution
- Computer Skills
- Strong Analytical and Problem Solving Skills
- Appointment Scheduling
- Front Desk Operations
- Multi-Task Management
- Medical Terminology
- Insurance Verification
- Patient Registration
- Office Administration
- Epic Trained
- Patient Scheduling
- HIPAA Compliance
- Telephone Etiquette
- Documentation
- Records Maintenance
Timeline
Medical Receptionist
Excelsior
07.2024 - Current
Medical Receptionist
OCLI Visions
02.2024 - 06.2024
Urgent Care Tech/Customer Service Representative
Mount Carmel Urgent Care
06.2023 - 01.2024
Infant Daycare Teacher
Classy Kids
06.2022 - 08.2022
Sales Representative
TJ Maxx
04.2021 - 08.2021
Sales Representative
Old Navy
01.2020 - 05.2020
Bachelor of Science - Biology
Allen University
High School Diploma -
Eastside High School
Certificate - Phlebotomy
Trocaire College
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