Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Charbel Halabi

General Hotel Manager
Beirut,Lebanon
Charbel Halabi

Summary

Coordinated General Manager with more than 5 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.

Overview

6
years of professional experience
2
Languages

Work History

Mist Hotel & Spa
Lebanon

Hotel General Manager
02.2019 - Current

Job overview

  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
  • Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
  • Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
  • Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
  • Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
  • Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
  • Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
  • Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Assisted with development and distribution of marketing materials for facility.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Developed and implemented promotional strategies to increase occupancy.
  • Implemented successful strategies to increase customer satisfaction.

Education

USEK - Holy Spirit University of Kaslik
Kaslik - Jounieh

BBA from Tourism And Hotel Management
04.2001

University Overview

Skills

Guest satisfaction

Hospitality management

Guest experiences

Guest relations

Office and staff streamlining

Operations management

Guest accommodations

Vendor interaction

Marketing management

Safety procedures

Problem-solving

Team leadership

Software

Oracle- Opera Cloud Central Hospitality

POS - Point Of Sale

Microsoft Office Suite

Timeline

Hotel General Manager
Mist Hotel & Spa
02.2019 - Current
USEK - Holy Spirit University of Kaslik
BBA from Tourism And Hotel Management
04.2001

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Charbel HalabiGeneral Hotel Manager