Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Charbel Halabi

General Hotel Manager
Beirut,Lebanon
Charbel Halabi

Summary

Coordinated General Manager with more than 5 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.

Overview

6
years of professional experience
2
Languages

Work History

Mist Hotel & Spa

Hotel General Manager
02.2019 - Current

Job overview

  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
  • Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
  • Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
  • Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
  • Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
  • Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
  • Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
  • Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Assisted with development and distribution of marketing materials for facility.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Developed and implemented promotional strategies to increase occupancy.
  • Implemented successful strategies to increase customer satisfaction.

Education

USEK - Holy Spirit University of Kaslik
Kaslik - Jounieh

BBA from Tourism And Hotel Management
04.2001

University Overview

Skills

Guest satisfaction

Software

Oracle- Opera Cloud Central Hospitality

POS - Point Of Sale

Microsoft Office Suite

Timeline

Hotel General Manager
Mist Hotel & Spa
02.2019 - Current
USEK - Holy Spirit University of Kaslik
BBA from Tourism And Hotel Management
04.2001

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Charbel HalabiGeneral Hotel Manager