Charclia Barnes
Opelika
Summary
Reliable, energetic, and resourceful customer service professional with over 5 years of experience resolving customer complaints and promoting conflict resolution. Handling prior authorizations with rejects. Familiar with major customer care software. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client account management and relationship-building.
Overview
6
6
years of professional experience
Work History
Prior Authorization Coordinator
CVS Caremark
11.2022 - 08.2024
- Verified eligibility and compliance with authorization requirements for service providers.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Tracked referral submission during facilitation of prior authorization issuance.
Customer Service Representative
Calvin Klein
10.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded back to emails, and chats promptly
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Resolution Specialist
IKEA
10.2020 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Promptly respond to customer enquiries via phone and email.
- Collaborated with team to quickly resolve customer complaints with appropriate action
- Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Machine Leader
Baxter's Health Care
10.2018 - 08.2020
- Molded team and embraced change to adapt within dynamic market.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Identified team weak points and implemented corrective actions to resolve concerns .
Education
High School Diploma -
Arthur Hill High School
Skills
- Inbound and Outbound Calling
- Account management
- Recordkeeping strengths
- Order Fulfillment
- Complaint resolution
- Prior Authorization Processing
- Sales expertise
- Google/ windows knowledge
- Typing skills (30 WPM)
- CRM Software
- Time Management
- Excel, Hotspot, Microsoft Teams etc
Timeline
Prior Authorization Coordinator
CVS Caremark
11.2022 - 08.2024
Customer Service Representative
Calvin Klein
10.2022 - 01.2023
Customer Service Resolution Specialist
IKEA
10.2020 - 10.2022
Machine Leader
Baxter's Health Care
10.2018 - 08.2020
High School Diploma -
Arthur Hill High School
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