Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chardae' Cooper

Williamston,NC

Summary

Organized Patient Service Representative with four plus years of experience in healthcare. Adept at patient advocacy and education with a commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Excel and Word.

Overview

8
8
years of professional experience

Work History

United Healthcare Customer Service Representative

TTEC Healthcare Solutions
11.2020 - Current
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Verified insurance eligibility and coverage for patients.
  • Built and maintained positive working relationships with patients and staff.
  • Handled customer service inquiries in person, via telephone and through email.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Recruiter

US Census Bureau
02.2020 - 06.2020
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Helped households complete their census application.

Sales Associate

Dollar General
01.2016 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Master of Science - Mental Health And Wellness

Grand Canyon University
Phoenix, AZ
06.2020

Bachelor of Science - Pre-Occupational Therapy Studies

Campbell University
Buies Creek, NC
12.2018

Skills

  • Professional demeanor
  • Patient education
  • Medical terminology knowledge
  • Relationship building
  • Team collaboration
  • Problem-solving abilities
  • Decision-making abilities
  • Critical thinking
  • Software proficiency
  • Organizational skills

Timeline

United Healthcare Customer Service Representative

TTEC Healthcare Solutions
11.2020 - Current

Recruiter

US Census Bureau
02.2020 - 06.2020

Sales Associate

Dollar General
01.2016 - 12.2016

Master of Science - Mental Health And Wellness

Grand Canyon University

Bachelor of Science - Pre-Occupational Therapy Studies

Campbell University

Similar Profiles

CREATE PROFILE
Chardae' Cooper