Chardae Hill
San Antonio,TX
Summary
Self-directed Sales Coordinator with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
16
16
years of professional experience
Work History
Front Desk Agent
IMM Hotels
07.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Branch Manager
Cerberus
11.2013 - 03.2023
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Preschool Teacher
Escuela Montessori
10.2011 - 11.2014
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.
Office Specialist
Travis County CSCD
09.2007 - 04.2011
- Maintain confidential legal correspondence and databases
- Personal interviews and interactions with high risk clients, customers, and general contractors
- Provide routine q/c checks to legal documents
- General administrative duties
- Appointment scheduling.
- Enhanced office efficiency by streamlining filing systems and implementing digital document management techniques.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
Education
High School Diploma -
Stephen F. Austin
Sugar Land, TX06.2003
Some College (No Degree) - Criminal Justice
Austin Community College
Austin, TXSkills
- Human Resources Knowledge
- Relationship Building
- Performance Reviews
- Shift Scheduling
- Branch Operations Management
- Accounts Receivable
- Staff Management
- Event Planning
- Interviewing and Hiring
- Attention to Detail
- Proficient in MS Office
Timeline
Front Desk Agent
IMM Hotels
07.2023 - Current
Branch Manager
Cerberus
11.2013 - 03.2023
Preschool Teacher
Escuela Montessori
10.2011 - 11.2014
Office Specialist
Travis County CSCD
09.2007 - 04.2011
High School Diploma -
Stephen F. Austin
Some College (No Degree) - Criminal Justice
Austin Community College