ChardaNay Tave
Jacksonville,FL
Summary
Reliable and upbeat retail associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Retail Associate
Avenues Mall
Jacksonville, FL
01.2022 - 01.2023
- Building relationships with customers and teaching them the benefits of using more sustainable and natural items for themselves
- Providing a safe space for customers to share their skin needs and insecurities
- Finding the right products and skincare routine for our customers
- Marketing new events and classes to every customer
- Promoting new products and weekly sales
- Operating POS cash register.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Shift Leader
Dunkin Donuts
Jacksonville, FL
01.2021 - 09.2022
- Operating cash registers, greeting customers, taking food and drink orders, and completing transactions
- Responsible for coaching crew members, delivering great guest experience, and setting daily goals.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor Of Administrative Studies - Business Administration
University of Florida
Gainesville, FL05.2027
Highschool Diploma -
Parsons
Jacksonville, FL05.2022
Skills
- Excellent customer service and teamwork skills
- Highly organized, time efficient, and dependable employee
- Able to quickly adapt and learn routines in new work environments
- Cash Register Operations
- Retail Knowledge
- Cleaning and Sanitizing
- Sales Promotion
- Loyalty Programs
- Upselling Strategies
- Strong Communication and Interpersonal Skills
- Merchandising and Display
- Energy and Physical Stamina
- Ability to Lift 40 Pounds
- Persuasive Selling
Languages
English
Native or Bilingual
Sign Language
Native or Bilingual
Spanish
Professional Working
References
- Available upon request.
Timeline
Retail Associate
Avenues Mall
01.2022 - 01.2023
Shift Leader
Dunkin Donuts
01.2021 - 09.2022
Bachelor Of Administrative Studies - Business Administration
University of Florida
Highschool Diploma -
Parsons
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