Investigated and evaluated multiple moderate to complex insurance claims
Developed and documented files to provide an accurate investigation and loss analysis
Established and maintained a high level of communication with insured, agent and all parties involved within claim to assure exceptional customer service
Completed accurate estimates in line with carrier's best practices.
Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Nutrition Assistant(Full Time)$12.50/hr
Ochsner Medical Center
Chalmette, La
05.2018 - 02.2021
Evaluated patient's dietary habits and assisted them with developing a plan for healthier eating
Provided dietary guidance, and reported patient progress to dietitian
Distribution of meals to make sure diet restrictions were respected, adhering to sanitation policies
Customer Service Representative(Full Time)$9.25/Hr
Check Into Cash
New Orleans, La
10.2016 - 05.2018
Attracted potential customers by effective marketing, answering product and service questions and suggesting information about other products and services
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.