Charday Lewis
Hope Mills,NC
Summary
Experienced in providing exceptional customer service, consistently delivering results that surpass expectations. Expertise in resolving issues, enhancing customer satisfaction, and cultivating strong relationships. Strong emphasis on collaboration, adaptability, and communication, thriving in team environments. Problem-solving skills, active listening abilities, and knack for multitasking contribute to success in delivering top-notch service.
Overview
11
11
years of professional experience
Work History
Customer Service Advisor
Anthology
06.2024 - 02.2025
- Documented information into web-based ticketing system
- Escalated unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution
- Followed specified call flow to maximize effectiveness and efficiency
- Provided delightful, efficient, and accurate resolution to customer inquiries
- Searched and navigated knowledge base and integrated customer information systems to identify appropriate resolution for client issues
- Managed a 60+ high volume calls daily, maintaining composure under pressure while providing exceptional service.
Assistant Store Manager
Dollar General
11.2022 - 08.2024
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Oversaw daily operations to ensure efficiency and productivity in the workplace
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Business Office Assistant
Alpha Academy Charter School
01.2022 - 01.2023
- Ensured the confidentiality of sensitive information and documents
- Performed financial data entry and bank reconciliations accurately
- Assembled and reviewed vendor invoices, purchase orders, receiving documents and other information for payment
- Analyzed and audited cash receipts and updated customers' accounts by posting cash receipts, checks, and bank deposits
- Managed accounts payable and receivable activities to ensure timely payment processing and cash flow management
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
Assistant Retail Manager
Rack Room Shoes
04.2018 - 08.2020
- Provided exceptional customer service and resolved customer complaints effectively
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Assumed management responsibilities in absence of retail manager to facilitate operations
- Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
- Streamlined inventory management for increased efficiency and improved product availability.
Sales & Reservation Agent
U-Haul
02.2017 - 01.2018
- Handled back-to-back high volume inbound calls, in a call center environment
- Matched U-Haul products and services with Customer needs
- Served customers by quoting rental rates and earning new business through sales and cross-selling
- Provided support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of U-Haul products, services, and facilities.
Customer Service Representative
Concentrix
01.2014 - 11.2016
- Answered customer inquiries and solved problems regarding billing, services and products
- Identified upsell opportunities by understanding customer needs and recommending relevant products or services
- Utilized CRM software to keep detailed records of sales activities, customer interactions, and feedback
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Coursework - Medical Administrative Assistant
Fayetteville Technical College
Fayetteville, NC10.2022
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ01-2012
Associate - Criminal Justice
Denmark Technical College
Denmark, SC05.2008
Skills
- Accounts Payable/Receivable
- Administrative support
- Management
- Bank Reconciliation
- Account management
- Live Chat Support
- Call center experience
- Proficient in Microsoft Office
- Information security
- Customer service
- Technical support
- Data entry
Timeline
Customer Service Advisor
Anthology
06.2024 - 02.2025
Assistant Store Manager
Dollar General
11.2022 - 08.2024
Business Office Assistant
Alpha Academy Charter School
01.2022 - 01.2023
Assistant Retail Manager
Rack Room Shoes
04.2018 - 08.2020
Sales & Reservation Agent
U-Haul
02.2017 - 01.2018
Customer Service Representative
Concentrix
01.2014 - 11.2016
Associate - Criminal Justice
Denmark Technical College
Coursework - Medical Administrative Assistant
Fayetteville Technical College
Bachelor of Science - Business Administration
Grand Canyon University
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