Summary
Overview
Work History
Education
Skills
Timeline
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Chardayzia Joiner

Chicago,IL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

10
10
years of professional experience

Work History

Retail Sales Supervisor

Barbaras Bookstore
04.2022 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.

Receptionist

Hilton
01.2019 - 03.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Housekeeper

Hilton
05.2018 - 01.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.

Receptionist

Guaranteed Rate
08.2016 - 03.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Retail Associate

Nordstrom
05.2014 - 01.2016
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Education

High School Diploma -

Bartlett High School
Bartlett
05.2018

Skills

  • Order Management
  • Relationship building and management
  • Organization skills
  • Time Management
  • Data Entry
  • Goals and performance
  • Staff Training and Development
  • Cash Handling
  • Customer Assistance
  • Problem-Solving

Timeline

Retail Sales Supervisor

Barbaras Bookstore
04.2022 - Current

Receptionist

Hilton
01.2019 - 03.2022

Housekeeper

Hilton
05.2018 - 01.2019

Receptionist

Guaranteed Rate
08.2016 - 03.2018

Retail Associate

Nordstrom
05.2014 - 01.2016

High School Diploma -

Bartlett High School

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Chardayzia Joiner