Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charde Copeland

Charlotte,NC

Summary

Dedicated Assistant Community Manager skilled in property management. Nine years of customer service, sales and office administration experience. Highly-skilled in management of premier residential rental properties. Proven ability to delegate and efficiently execute tasks. Strong leader who craves a challenge and enjoys fostering positive relationships with renters and prospective tenants. Versatile team player who is committed to increasing productivity. Passionate about maintaining client relationships and increasing overall satisfaction.

Overview

9
9
years of professional experience

Work History

Multi-Site Assistant Property Manager

Greystar Property Management- ABODE Communities
Charlotte, North Carolina
02.2023 - Current
  • Assist in managing the lease up of three build-to-rent town home communities
  • Complete the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, prepare daily bank deposits and reconcile bank accounts, assist with financial reports, and processing invoices and payables
  • Manage the client/owner relationship by meeting with the owners, conducting community tours, hosting calls to provide updates and information about the community's performance, and responding to owner requests as needed
  • Organize and delegate daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with company policies, procedures, and business practices
  • Operating the property management software (Yardi/RealPage/OneSite) and ensuring accuracy while completing transactions
  • Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implementing procedures for collecting on delinquencies
  • Follow the company's procedures for processing evictions by giving proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
  • Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues

Leasing and Marketing Manager

Greystar Property Management- Ashton South End
Charlotte, NC
04.2018 - 01.2023
  • Nominated for Greystar Conventional Customer Service Excellence award in 2020
  • Nominated for Greystar Conventional Leasing Manager of the year in 2019
  • Reported to Property Manager to assist with the management of a 310-unit, class A high-rise condo community in Charlotte's South End area
  • Fostered positive and trusting client relationships, resulting in 95% customer satisfaction rating
  • Met with interested renters, brokers and investors to tour homes that met their specifications; explained terms of residency in accordance with fair housing laws
  • Conducted detailed research on the local market, to design campaigns catering to preferred employers and local residents, and utilize the information to reach a diverse group of applicants
  • Executed outbound calling strategy to warm leads, overall closing ratio of 40%
  • Qualified 250+ tenants and maintained high occupancy rates; performed background, rental history and credit checks
  • Introduced post-leasing and post-move in surveys to measure customer satisfaction, which helped to increase the renewal rate from 75% to 85%
  • Analyzed market and occupancy trends and shop competition to identify changing market conditions; Maintained daily and weekly leasing reports and monthly market surveys

Leasing Manager

Greystar Property Management- Millennium One
Charlotte, NC
05.2017 - 04.2018
  • Successfully leased up a 740-bed/244-unit student living apartment community
  • Updated resident and prospect records through CRM software Realpage/ OneSite
  • Effectively handled confidential, financial and personal information such as lease files
  • Educated prospective tenants on concessions to enhance sales
  • Daily CRM management with 100% new leads contacted, followed up with every prospect within 48 hours of a property tour and maintained a 35% closing ratio

Community Assistant/ Leasing Professional

Greystar Management- Circle University City
Charlotte, NC
04.2015 - 05.2017
  • Successfully leased up a 514-bed/187-unit student living apartment community
  • Coordinated hotel accommodation for 200+ displaced residents due to construction defect and delays in 2015-16
  • Leased the community up to 97% in Fall 2016, after delayed opening prior year
  • Inquired about potential resident needs and answered questions accordingly
  • Performed opening and closing duties in accordance with community policies
  • Efficiently managed community email and phone system; returned all inquiries within 24 hours

Education

BBA - Business Communications

University of North Carolina At Charlotte
Charlotte, NC
01-2017

Some College (No Degree) - Psychology

North Carolina Agricultural And Technical State University
Greensboro, NC

Skills

  • Leadership Experience
  • Client Relationship Management
  • Payment Collection
  • Customer Service
  • Customer Retention
  • Leasing and Sales
  • Microsoft Suite/ Yardi/ RealPage/ OneSite

Languages

English

Timeline

Multi-Site Assistant Property Manager

Greystar Property Management- ABODE Communities
02.2023 - Current

Leasing and Marketing Manager

Greystar Property Management- Ashton South End
04.2018 - 01.2023

Leasing Manager

Greystar Property Management- Millennium One
05.2017 - 04.2018

Community Assistant/ Leasing Professional

Greystar Management- Circle University City
04.2015 - 05.2017

BBA - Business Communications

University of North Carolina At Charlotte

Some College (No Degree) - Psychology

North Carolina Agricultural And Technical State University

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Charde Copeland