Charde Harvey
New York,NY
Summary
Experienced in developing exceptional customer relations and communication skills in a fast-paced environment. Seeking to transition into a new field. Expertise lies in understanding customer needs and efficiently resolving issues to ensure satisfaction and foster loyalty. Eager to leverage these skills to bring value and adaptability to a new role within a dynamic setting.
Overview
4
4
years of professional experience
Work History
Bakery Worker
The Tin Building by Jean-George
12.2024 - 01.2025
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Customer Service Associate
The Home Depot
06.2024 - 10.2024
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Made sure that customers were prioritized, greeted, listened to, directed appropriately, answered and routed effectively as well as took messages and followed up and resolved customer complaints regarding products or services resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Placed special orders and made calls to other stores to find desired items and or to follow up with online orders, processed cancellations of sales and returns via computer and administered phone sales.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Signed people up for loyalty program, processed business card applications and verified orders with appropriate identification for pick ups such as ID, phone number, email or payment information.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payment and prevented loss by identifying potential fraudulent activities or discrepancies during checkout processes.
- Increased store revenue with proactive upselling of products and promotions to customers.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Maintained up-to-date knowledge of product and service changes.
Cashier Associate
The Home Depot
12.2023 - 06.2024
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Monitored cash overflow to minimize loss potential
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Associate in Footwear
Dicks Sporting Goods
08.2023 - 12.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Gained knowledge on footwear products and there benefits to promote sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Fast Food Worker
Five Guys
05.2023 - 08.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Facilitated inventory and restocked supplies as needed
- Communicated clear and effectively with co-workers to ensure good time management.
- Trained new staff on operational procedures, ensuring consistency in service delivery.
Fast Food Worker
Panda Express
07.2021 - 08.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Facilitated inventory and restocked supplies as needed
- Communicated clear and effectively with co-workers to ensure good time management.
- Trained new staff on operational procedures, ensuring consistency in service delivery.
Education
Hunter College
New York, NY05-2027
Two years - Journalism And Social Welfare
SUNY At Albany
Albany, NY05.2024
High School Diploma -
Park East High School
06.2022
Skills
- Constructive Attitude
- Strong Verbal Communication
- Reliable Time Management
- Effective Problem-Solving Skills
- Simultaneous Task Management
- Experienced with Microsoft Software
- Reliable Cash Handling
- Computer Literacy
- Collaborative Teamwork
- Accurate Data Entry
- Professional Call Handling
- Proficient in Written and Verbal Communication
- Scheduling
Timeline
Bakery Worker
The Tin Building by Jean-George
12.2024 - 01.2025
Customer Service Associate
The Home Depot
06.2024 - 10.2024
Cashier Associate
The Home Depot
12.2023 - 06.2024
Sales Associate in Footwear
Dicks Sporting Goods
08.2023 - 12.2023
Fast Food Worker
Five Guys
05.2023 - 08.2023
Fast Food Worker
Panda Express
07.2021 - 08.2022
High School Diploma -
Park East High School
Hunter College
Two years - Journalism And Social Welfare
SUNY At Albany
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