CHARDETT HAGAN
Louisville,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Papa John’s Corporate
01.2022 - Current
- Maintain effective business relationships with Franchise and Corporate management
- Managed approximately 100+ incoming calls, emails per day from customers.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Execute on-time and under budget project management
- Lead team engagement to assist cross-functional departments and achieve goals
- Cross-train and provide support for store set-up
- Work closely with Quality Control Center Management
- Utilize CRM system to provide quality service concern resolution.
Human Resource Administrator
Humana
08.2020 - 09.2021
- Offered guidance and assistance to employees on HR policies, benefits, and processes
- Managed employee inquiries on payroll and general HR matters
- Communicated with customers via email and phone to foster relationships
- Aided in onboarding and adherence to company policies
- Facilitated communication between employees and HR team for effective information sharing
- Resolved employee conflicts promptly and in line with corporate protocols
Customer Service Specialist
Papa John’s Corporate
05.2013 - 01.2020
- Tracked and analyzed product data using CRM software, leading to a 20% boost in customer satisfaction
- Managed high call volume with a polite and professional approach
- Provided training to new employees on services, and procedures to enhance efficiency
- Ensured accuracy of customer scripts and prompt escalation of issues through quality assurance and operational data
- Collaborated with Operations, Marketing, and IT departments to optimize customer service processes
- Resolved escalated calls calmly to meet company and customer needs
- Produced customer service performance reports and utilized data analysis to enhance service quality
Education
Bachelor of Science - Organizational Management
Purdue Global
West Lafayette, IN05.2024
Associate of Applied Science - Healthcare Administration
Brown Mackie
Louisville05.2011
Skills
- Issue and Complaint Resolution
- Call Documentation
- CRM Software
- Customer service
- Microsoft Office
- Microsoft Teams
- Google Suite
- Problem Resolution
Timeline
Customer Service Specialist
Papa John’s Corporate
01.2022 - Current
Human Resource Administrator
Humana
08.2020 - 09.2021
Customer Service Specialist
Papa John’s Corporate
05.2013 - 01.2020
Bachelor of Science - Organizational Management
Purdue Global
Associate of Applied Science - Healthcare Administration
Brown Mackie
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