Chardonae Schweikert
Cleveland,OH
Summary
Seasoned professional with 6 years of experience in customer-facing roles. Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
The Metrohealth System
02.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Associate
Walmart
06.2024 - 02.2025
- Stocking overnight shift
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Utility Specialist
211 United Way of Greater Cleveland
10.2023 - 02.2024
- Provided comprehensive assistance to clients seeking local utility support, ensuring high-quality customer service and accurate guidance.
- Maintained and utilized a system database for effective data management and entry.
Eligibility Specialist
CLEVELAND HOUSING NETWORK
04.2023 - 08.2023
- Evaluated and managed applications for assistance programs, ensuring adherence to eligibility criteria and accuracy in documentation.
- Conducted comprehensive data entry tasks, maintaining a high level of data integrity and confidentiality.
AppleCare Advisor
Teleperformance
12.2022 - 02.2023
- Resolved a variety of technical issues for customers through phone support by utilizing an extensive knowledge base to provide effective solutions.
- Delivered exceptional customer service, ensuring customer satisfaction and positive feedback.
Patient Service Representative
The MetroHealth System
01.2022 - 10.2022
- Managed inbound and outbound communication, effectively scheduling appointments and redirecting calls to appropriate departments.
- Performed front desk duties, ensuring efficient patient check-in and accurate guidance to various facility locations.
- Maintained patient registration system, upheld precise record-keeping standards for data integrity and confidentiality.
Medical Practice Manager
Circle Health Services
11.2020 - 12.2021
- Managed scheduling logistics for multiple healthcare providers, ensuring efficient time allocation and patient flow.
- Maintained consistent communication with clinical staff to stay informed on updates and coordinate operational tasks effectively.
- Administered inventory control for personal protective equipment and medical supplies, facilitating uninterrupted healthcare services.
Nursing Assistant
Danbury Senior Living
03.2020 - 09.2020
- Provided compassionate care to patients by assisting with daily living activities, ensuring comfort and promoting well-being.
- Fostered positive patient interactions, contributing to a supportive and healing environment within the healthcare setting.
Associate
Panera Bread
10.2019 - 03.2020
- Provided customer service by addressing inquiries and resolving concerns, ensuring a satisfactory dining experience.
- Managed financial transactions accurately, maintaining responsibility for cash handling and register operations.
CNA - Certified Nursing Assistant
O'Neill Healthcare
06.2019 - 09.2019
- Responded promptly to resident call lights, effectively addressing diverse patient needs and ensuring comfort and care.
- Assisted nursing staff with the accurate collection of vital signs, contributing to the timely and efficient monitoring of patient health.
Warehouse Associate
Amazon.com
10.2018 - 03.2019
- Managed inventory and processed orders by accurately handling products, ensuring efficient warehouse operations.
- Utilized computer systems to track and organize shipments, contributing to the seamless flow of goods from storage to dispatch.
Manager
Wendy's
02.2017 - 09.2018
- Advanced to a managerial role within one year, recognizing strong leadership and effective communication abilities.
- Directed team operations to ensure quality customer service and adherence to company standards.
- Fostered an inclusive environment, skillfully interacting with a diverse clientele.
Education
High School Diploma -
Lakewood High School
Lakewood05.2017
Skills
- Typing
- Medical Office Experience
- Patient Care
- Customer Support
- Patient confidentiality
- Medical terminology
- Document filing
Timeline
Patient Service Representative
The Metrohealth System
02.2025 - Current
Associate
Walmart
06.2024 - 02.2025
Utility Specialist
211 United Way of Greater Cleveland
10.2023 - 02.2024
Eligibility Specialist
CLEVELAND HOUSING NETWORK
04.2023 - 08.2023
AppleCare Advisor
Teleperformance
12.2022 - 02.2023
Patient Service Representative
The MetroHealth System
01.2022 - 10.2022
Medical Practice Manager
Circle Health Services
11.2020 - 12.2021
Nursing Assistant
Danbury Senior Living
03.2020 - 09.2020
Associate
Panera Bread
10.2019 - 03.2020
CNA - Certified Nursing Assistant
O'Neill Healthcare
06.2019 - 09.2019
Warehouse Associate
Amazon.com
10.2018 - 03.2019
Manager
Wendy's
02.2017 - 09.2018
High School Diploma -
Lakewood High School
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