Chardonae Winkfield

Entered data, generated reports, and produced tracking documents.

• Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Coached employees through day-to-day work and complex problems involving timekeeping.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Educated employees on timekeeping and payroll instructions so they can successfully be paid.
• Collect and enter schedules for employees.
• Perform billing tracking and recovery to help prevent or recover loss of revenue.
• Track down and monitor processing of timecards.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Provided customer service to employees regarding payroll inquiries and issues.
• Worked closely with transportation and help book rentals for healthcare providers to commute back and forth to work.
• Build portfolios to submit to clients to backfill and start positions.
• Maintained filling and backfilling healthcare providers to open positions and designated them to different regions and areas to work.
• Prepared Excel worksheets and Word documents.
• Utilized Microsoft Word, Excel, PowerPoint and Outlook.
• Corrected and revised Excel spreadsheets, tables, charts and graphs.

• Investigate, evaluate and adjust workers' compensation claims in accordance with established claim handling standards and laws
• Review and maintain personal diary on claim system
• File worker comp claims for nurses who contracted covid or any work-related injuries/illnesses while being on assignment
• Help construct and create processes for the department.
• Make outbound calls daily, and document or report changes until employee reaches their maximum health improvement.
• Help set up appointments, and find health providers 'In Network' for work-related injured/or sick employees
• Manage over 60 claims a day
• Contact health providers and request medical
• Update claims correctly to ensure employees receive benefits for work-related injuries or illnesses
• Follow correct escalating processes, and acknowledge Osha compliance and regulations.

• Managed over 60 claims a day.
• Contact healthcare providers and request medical records.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Evaluated treatment plans against individual goals and healthcare standards.
• Follow correct escalating processes, and acknowledge OSHA compliance.

• Correctly setting up new collection accounts as assigned
• Utilizing and employing necessary collection tools in accordance with company procedures (i.e
• Systems, letters, skip tracing, etc.)
• Gaining an understanding of the consumer's reason for delinquency and sources of payment
• Negotiating payment arrangements
• Reviewing accounts to be recommended by legal referral.

• Answered an average of 50 calls a day
• Refill prescriptions electronically or through mail order.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Ability to show empathy to customers
• Perform good customer service within a busy work environment
• Process payment for prescription orders
• Evaluating the circumstances of fraud and making recommendations for corrective measures
• Investigating cases of fraud involving the use of stolen or lost credit cards
• Analyzed bank databases to ascertain background information on claimants, witnesses, and accomplices.

• Answered an average of 75 calls per day by addressing in-store associates about customer inquiries, solving problems and providing product information
• Document all call information according to standard operating procedures
• Maintained high-volume workload within a fast-paced environment, and constantly met performance benchmarks in all assigned areas
• Help complete transactions with the correct systems, and reset in-store program systems to finalize in-store sales.