Chardonnae Washington
Corona,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
HR Assistant/ Staffing Recruiter
Ready 2 Deliver
12.2020 - Current
- Perform clerical duties (typing, filing, answer emails & phone calls)
- Manage employees schedules
- Use of MS Word, Excel, Powerpoint, Google Docs.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted onboarding and orientation of new hires to expedite acclimatization process.
- Order and restock items for company
- Coordinated schedules to arrange interviews with applicants.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
Front Desk Receptionist
Rooms N Covers
03.2021 - 07.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Hospital Volunteer
Kaiser Permanente
09.2019 - 06.2020
- Reported patient requests, concerns, and other observations to staff.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Transported patients and helped with discharge procedures.
- Provided administrative support by filing documents, coordinating charts and answering phones.
- Supported hospital staff by changing bedding and assisting with meals.
- Conducted hospital tours, providing information and answering questions about patient care.
Administrative assistant/receptionist
Games Room Etc
02.2018 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Child Care Associate
th R School Age Child Care
01.2016 - 01.2018
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Utilized positive reinforcement techniques to encourage good behavior.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
Designer, Sales Associate/Cashier
Shoe Warehouse
06.2014 - 10.2015
- Customer engagement and promoting DSW rewards program
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
AA - Language, Math/Physical Science AA
Los Rios Community College
Sacramento, CA06.2017
Psychology BA -
California State Polytechnic University Pomona
Pomona, CA05.2021
Skills
- Customer Relations
- Typing Proficiency
- Multi-Line Telephone Operation
- Calm and Professional Under Pressure
- Computer Proficiency
- Conflict Resolution
- Clerical Support
- Filing
- Verbal and Written Communication
- Recruitment and Staffing
- Training and Onboarding
Timeline
Front Desk Receptionist
Rooms N Covers
03.2021 - 07.2021
HR Assistant/ Staffing Recruiter
Ready 2 Deliver
12.2020 - Current
Hospital Volunteer
Kaiser Permanente
09.2019 - 06.2020
Administrative assistant/receptionist
Games Room Etc
02.2018 - 06.2020
Child Care Associate
th R School Age Child Care
01.2016 - 01.2018
Designer, Sales Associate/Cashier
Shoe Warehouse
06.2014 - 10.2015
AA - Language, Math/Physical Science AA
Los Rios Community College
Psychology BA -
California State Polytechnic University Pomona
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