Chardonnay Deary
Killeen
Summary
Highly motivated professional with over 10 plus years of customer service experience. Excellent interpersonal skills and a proven record of reliability, responsibility, and meeting deadlines. Seeking a position with a progressive organization to leverage my background and contribute to the achievement of organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Closing Manager
Randall’s
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Cash Office Clerk
Randall’s
05.2015 - Current
- Executed basic bookkeeping tasks to ensure accurate financial records.
- Managed telephone calls, directing them effectively to the appropriate departments.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
- Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
- Optimized cashier performance with ongoing monitoring, feedback, and constructive guidance for improvement when necessary.
Event specialist
Provant Health Solution
01.2017 - 06.2019
- Conducted health and wellness evaluations for various corporations.
- By taking manual blood pressure, BMI, cholesterol and glucose via finger stick or venipuncture
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
Early childhood teacher
St. Paul Lutheran Child Development Center
09.2015 - 04.2016
- Kept a safe and secure environment at all times
- Recorded each child's feedings, diaper changes, snacks, and observations on a timely basis.
- Completed FBI fingerprinting procedure.
- Applied play-based strategies to provide diverse approaches to learning.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted early literacy skills by implementing engaging reading activities and fostering a love for books in young learners.
Manager
Subway
09.2014 - 12.2014
- Performed regular customer service tasks while overseeing weekly inventory control.
- Scheduled and assigned employees to fulfill store operational tasks.
- Was able to develop personal growth opportunities with the company
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Rep
Labor Ready (temp agency)
01.2014 - 02.2014
- Managed calls and entered data for office functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lab Assistant 11
Texas Health Resources
09.2012 - 05.2013
- Company Overview: (Dallas)
- Conduct routine lab duties in inpatient settings efficiently.
- Collected blood specimens efficiently through venipuncture across diverse patient demographics.
- (Dallas)
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
Phlebotomist 1
Baylor University Medical Center
01.2011 - 09.2011
- Company Overview: (Dallas)
- Conduct routine lab duties in inpatient settings efficiently.
- Collected blood specimens efficiently through venipuncture across diverse patient demographics.
- (Dallas)
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
Education
Cosmetology
ITS Beauty Academy
Plano, TX01.2017
Phlebotomy Certification - ASCP
El Centro College
01.2010
Graduate - Prodigy Program
Moises E Molina
01.2009
Skills
- Inventory management
- Sales analysis
- Team leadership
- Staff scheduling
- Customer relations
- Cash handling
- Daily reporting
- Store closing procedures
- Employee training
- Problem solving
Timeline
Customer Service Closing Manager
Randall’s
08.2022 - Current
Event specialist
Provant Health Solution
01.2017 - 06.2019
Early childhood teacher
St. Paul Lutheran Child Development Center
09.2015 - 04.2016
Cash Office Clerk
Randall’s
05.2015 - Current
Manager
Subway
09.2014 - 12.2014
Customer Service Rep
Labor Ready (temp agency)
01.2014 - 02.2014
Lab Assistant 11
Texas Health Resources
09.2012 - 05.2013
Phlebotomist 1
Baylor University Medical Center
01.2011 - 09.2011
Phlebotomy Certification - ASCP
El Centro College
Graduate - Prodigy Program
Moises E Molina
Cosmetology
ITS Beauty Academy
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