Chardonnay Deary
Killeen
Summary
Highly motivated professional with over 10 plus years of customer service experience. Excellent interpersonal skills and a proven record of reliability, responsibility, and meeting deadlines. Seeking a position with a progressive organization to leverage my background and contribute to the achievement of organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Closing Manager
Randall’s
Georgetown, TX
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Cash Office Clerk
Randall’s
Round Rock, TX
05.2015 - Current
- Executed basic bookkeeping tasks to ensure accurate financial records.
- Managed telephone calls, directing them effectively to the appropriate departments.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
- Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
- Optimized cashier performance with ongoing monitoring, feedback, and constructive guidance for improvement when necessary.
Event specialist
Provant Health Solution
01.2017 - 06.2019
- Conducted health and wellness evaluations for various corporations.
- By taking manual blood pressure, BMI, cholesterol and glucose via finger stick or venipuncture
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
Early childhood teacher
St. Paul Lutheran Child Development Center
Taylor, TX
09.2015 - 04.2016
- Kept a safe and secure environment at all times
- Recorded each child's feedings, diaper changes, snacks, and observations on a timely basis.
- Completed FBI fingerprinting procedure.
- Applied play-based strategies to provide diverse approaches to learning.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted early literacy skills by implementing engaging reading activities and fostering a love for books in young learners.
Manager
Subway
Taylor, TX
09.2014 - 12.2014
- Performed regular customer service tasks while overseeing weekly inventory control.
- Scheduled and assigned employees to fulfill store operational tasks.
- Was able to develop personal growth opportunities with the company
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Rep
Labor Ready (temp agency)
Grand Prairie, TX
01.2014 - 02.2014
- Managed calls and entered data for office functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lab Assistant 11
Texas Health Resources
Dallas, TX
09.2012 - 05.2013
- Company Overview: (Dallas)
- Conduct routine lab duties in inpatient settings efficiently.
- Collected blood specimens efficiently through venipuncture across diverse patient demographics.
- (Dallas)
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
Phlebotomist 1
Baylor University Medical Center
Dallas, TX
01.2011 - 09.2011
- Company Overview: (Dallas)
- Conduct routine lab duties in inpatient settings efficiently.
- Collected blood specimens efficiently through venipuncture across diverse patient demographics.
- (Dallas)
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
Education
Cosmetology
ITS Beauty Academy
Plano, TX01.2017
Phlebotomy Certification - ASCP
El Centro College
01.2010
Graduate - Prodigy Program
Moises E Molina
01.2009
Skills
- Inventory management
- Sales analysis
- Team leadership
- Staff scheduling
- Customer relations
- Cash handling
- Daily reporting
- Store closing procedures
- Employee training
- Problem solving
Timeline
Customer Service Closing Manager
Randall’s
08.2022 - Current
Event specialist
Provant Health Solution
01.2017 - 06.2019
Early childhood teacher
St. Paul Lutheran Child Development Center
09.2015 - 04.2016
Cash Office Clerk
Randall’s
05.2015 - Current
Manager
Subway
09.2014 - 12.2014
Customer Service Rep
Labor Ready (temp agency)
01.2014 - 02.2014
Lab Assistant 11
Texas Health Resources
09.2012 - 05.2013
Phlebotomist 1
Baylor University Medical Center
01.2011 - 09.2011
Phlebotomy Certification - ASCP
El Centro College
Graduate - Prodigy Program
Moises E Molina
Cosmetology
ITS Beauty Academy