Charee Drake

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Developed, maintained and utilized diverse client base.
• Negotiated prices, terms of sales and service agreements.
• Contributed to event marketing, sales and brand promotion.
• Contributed to team objectives in fast-paced environment.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Greeted customers and helped with product questions, selections, and purchases.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Maintained clean sales floor and straightened and faced merchandise.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Managed efficient cash register operations.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Used in-store system to locate inventory and place special orders for customers.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered questions about store policies and addressed customer concerns.
• Utilized upselling techniques to promote additional products and increase sales.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Recommended complementary purchases to customers, increasing revenue.
• Listened to customer needs and desires to identify and recommend optimal products.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Developed and implemented strategies to optimize store sales and profitability.
• Propelled market share to surge ahead of competitors and earn #[Number] ranking.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Maintained transaction security by verifying payment cards against identification.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Researched issues to obtain appropriate answers to customer inquiries.
• Mentored new sales associates to contribute to store's positive culture.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Mentored team members to enhance professional development and accountability in workplace.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Trained newly hired sales team in upselling techniques.
• Trained team members in successful strategies to meet operational and sales targets.
• Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.