Chareese Willis
Center Line,Michigan
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Behavior Interventionist
Eastpointe Community Schools
Eastpointe, Michigan
08.2023 - Current
- Developed and implemented behavior plans to promote positive behaviors in students.
- Conducted functional behavioral assessments to identify the function of problem behaviors.
Customer Service Representative
Sedgwick
Remote
01.2022 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Care Representative
Concentrix
Remote
11.2021 - 01.2022
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
Academic Paraprofessional
Center Line Public Schools
Center Line, Michigan
01.2018 - 10.2021
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
Customer Service Representative
Brite Financial Services
Madison Hts, Michigan
11.2016 - 08.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Arts - Early Childhood Education
University of Arizona Global Campus
Tucson, AZ06-2021
Skills
- Problem-solving skills
- Call Management
- Professional telephone demeanor
- Active Listening
References
References available upon request.
Timeline
Behavior Interventionist
Eastpointe Community Schools
08.2023 - Current
Customer Service Representative
Sedgwick
01.2022 - 02.2023
Customer Care Representative
Concentrix
11.2021 - 01.2022
Academic Paraprofessional
Center Line Public Schools
01.2018 - 10.2021
Customer Service Representative
Brite Financial Services
11.2016 - 08.2017
Associate of Arts - Early Childhood Education
University of Arizona Global Campus
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