Charel Wilson
Fulton,NY
Summary
Dynamic leader with a proven track record at FedEx Ground, adept in strategic planning and staff development. Excelled in enhancing communication, reducing operational risks, and driving customer satisfaction. Skilled in process optimization and employee motivation, consistently fostering environments for peak performance and efficiency.
Results-driven management professional with strong focus on team collaboration and achieving outcomes. Skilled in conflict resolution, operational oversight, and adapting to changing needs. Known for reliability, leadership, and effective communication, driving team success and operational efficiency.
Overview
20
20
years of professional experience
Work History
Manager on Duty
Save A Lot
03.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Accounting
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
Operations Administrator
FedEx Ground
08.2008 - 06.2020
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Supported Linehaul team by handling all administrative tasks.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Maintained accurate records related to routing destinations and hourly drive time and or personnel information ensuring confidentiality at all times.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Assisted with documenting key processes and procedures and security protocols.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
Bartender
Shandon's
02.2005 - 11.2007
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Art
North Rose Wolcott
North Rose, NY06-2002
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Customer service
- Staff management
- Goal oriented
- Decision-making
- Strategic planning
- Task delegation
- Processes and procedures
- Employee motivation
- Waste reduction
Timeline
Manager on Duty
Save A Lot
03.2022 - Current
Operations Administrator
FedEx Ground
08.2008 - 06.2020
Bartender
Shandon's
02.2005 - 11.2007
Art
North Rose Wolcott
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