Charelious Daron

● Trained and developed new team members in alignment with branch service standards and objectives.

● Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

● Developed procedures to improve operational quality and team efficiency.

● Supervised team of 4 branch employees and made recommendations regarding performance evaluations.

● Top 25 on Matrix each month out of 166 employees, '22-'24.

● Increase branch revenue growth by 36% from previous year 23' by closing on a new account.

● Maintained customer satisfaction score (ESQI) 90% '22-'24

● Balance performance award FY'24

• Support HR team with new hire, I-9 and paperless employment documents, maintaining accurate time keeping, LOA, accommodations, or other employee relation issues for everyone in the facility
• Assist managers with completing investigations by taking witness statements or making recommendations and resolutions
• Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
• Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.

• Assist students, staff and faculty with their past and current account summary
• Communicate with key departments on behalf of confidential, special and ongoing projects
• Responsible for Sending, receiving and analyzing confidential documents from students
• Organize and prioritize large volumes of emails and voicemails from students, staff and parents concerning accounts
• Responsible for billing, coding and reversing or adding student tuition and fees on account summary.

• Preformed hospital infection control procedures to avoid any food contaminations.
• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
• Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.