Charell Anderson
Plentywood
Summary
At Sheridan Memorial Hospital Assn, I spearheaded initiatives that significantly enhanced care quality and efficiency, leveraging my expertise in clinical leadership and interpersonal skills to foster a collaborative environment. My strategic approach to nursing management and dedication to professional development led to notable improvements in patient satisfaction and staff retention.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Nursing Services
Sheridan Memorial Hospital Assn
08.2021 - 12.2024
- Managed budgetary constraints effectively, ensuring optimal resource allocation for high-quality care delivery.
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
- Championed the use of technology in daily operations, leading to improved documentation accuracy and streamlined workflows. Superser in electronic health records. Cerner, Care Tracker and MDS intelligence. Microsoft 365, word, excel Teams.
- Mentored nursing staff in clinical skills development, fostering professional growth and excellence in practice.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing targeted interventions accordingly. Quality Assurance Improvement plans.
- Led quality improvement initiatives resulting in higher resident and family satisfaction scores and reduced readmission rates.
- Established effective communication channels between nursing staff and other departments, improving overall quality and functionality.
- Promoted a culture of safety by enforcing strict infection control measures and addressing potential hazards proactively.
- Streamlined workflow processes to reduce patient wait times and increase throughput.
- Increased compliance with regulatory standards through regular audits and ongoing process improvements.
- Nurtured strong relationships with community partners to improve access to healthcare services for vulnerable populations.
- Implemented innovative strategies to address nursing shortages while maintaining high standards of care.
- Developed new nursing policies for increased efficiency and better resident outcomes.
- Spearheaded recruitment efforts resulting in a diverse workforce that contributed positively to the organization's success and decreased overall contract costs.
- Optimized nurse scheduling processes to ensure adequate staffing levels without compromising on quality of care or employee wellbeing. Utilized online and application called "when I work" which eventually was taken on by the critical access hospital as well.
- Planned and assigned workload to 45-person nursing staff to direct patient care.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Performed rounds to observe care and interview staff, residents, and families.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Collaborated with staff, management, and external groups to coordinate resident care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Worked closely with administration to develop and implement best practices to improve resident outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Identified department issues to recommend corrective actions.
- Established new policies and updated existing policies to improve standard of care for patients.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Evaluated work performance of [Number] nursing personnel to determine wage increases and implement discipline.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Liaised with other healthcare professionals to develop comprehensive resident care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with residents and families, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and resident and family satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented design for newly remodeled resident rooms.
MDS RAC-CT, Resident Care Coordinator, Charge RN
Sheridan Memorial Hospital Assn
06.2011 - 08.2021
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Hired and trained [Number] new staff members on facility policies, patient care and medicine distribution.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
- Reduced hospital readmissions through diligent monitoring of residents'' health status and timely intervention.
- Educated families and residents on current facility procedures, medical diagnoses and best courses of action.
- Educated families and presidents on current facility procedures, medical diagnoses and best courses of action.
- Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
- Proactively addressed any potential conflicts among staff members or between staff and residents, fostering a positive work environment conducive to quality care.
- Enhanced resident well-being by implementing personalized care plans and coordinating with multidisciplinary teams.
- Coordinated community outreach events, raising awareness about available resources for elderly individuals and their families.
- Liaised with interdisciplinary teams such as nursing, therapy, nutritionists, social workers during case conferences discussing any adjustments needed for appropriate patient-centered care delivery.
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Promoted family engagement through regular updates on resident progress and involvement in care planning decisions. Reinstated newsletter.
- Remained alert to problems or health issues of residents and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Explained course of care and medication side effects to residents and caregivers in easy-to-understand terms.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase resident satisfaction.
Education
Associate of Science - Professional Nursing
Northwest Technical College
Bemidji, MN05-2018
Associate of Science - Practical Nursing
Northland Technical College
East Grand Forks, MN05-2011
Bachelor of Arts - Education
Concordia College
Moorhead05-1993
Skills
- Clinical leadership
- Nursing management
- Patient education
- Quality improvement
- Quality control
- Ethical practice
- Staff evaluation
- Professional development
- Behavioral health
- Staff development
- Shift scheduling
- Budget planning
- Long-term care
- Process improvement
- Interdisciplinary collaboration
- Mass casualty incident planning
- Capital budget management
- Clinical care oversight
- Evidence-based practice
- Nurse education and training
- Leadership and guidance
- Strong work ethic
- Policies compliance enforcement
- Effective multitasking
- HIPAA regulations
- Critical thinking
- Direct patient care
- Relationship building
- Verbal and written communication
- Clinical documentation
- Clinical operations management
- Clinical resources management
- Standards of practice
- Disease control
- Public relations
- Work Planning and Prioritization
- Nursing ethics
- Family support
- Nursing staff supervision
- Team supervision
- Public speaking
- Documentation and reporting
- Strategic planning
- Goal planning
- Recruiting and hiring
- Issue resolution
- Quality assurance
- Interdepartmental collaboration
- Policy development
Certification
- Lean Six Sigma Green Belt Certification (LSSGB) – International Association for Six Sigma Certification.
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- Registered Nurse Montana and Compact Nursing
Timeline
Director of Nursing Services
Sheridan Memorial Hospital Assn
08.2021 - 12.2024
MDS RAC-CT, Resident Care Coordinator, Charge RN
Sheridan Memorial Hospital Assn
06.2011 - 08.2021
Associate of Science - Professional Nursing
Northwest Technical College
Associate of Science - Practical Nursing
Northland Technical College
Bachelor of Arts - Education
Concordia College
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