Charell Bridges
Covington,GA
Summary
Focused Pharmacy Technician offering 18 years of experience and track record of excellence in leading high performing teams in fast-paced environments. Accomplished in filling prescriptions with expert precision. Proven mentor of new and established pharmacy technicians.
Overview
17
17
years of professional experience
Work History
Member Care Advocate
Empirx Health
Remote
09.2023 - Current
- Serve as an effective advocate for members of assigned clients (approximately 30,000 lives) and provide extra hand holding for identified (flagged) members.
- Serve as an effective liaison between members, and pharmacies, prescribers, and vendors (primarily via phone and email)
- Engage with prescriber and members in accordance with call requirements to meet our KPI standards (approximately 40 calls daily per month)
- Resolve member escalations in a courteous and professional manner, following defined practices and within targeted turnaround time.
- Ensure that all email communications are attended to/handled in a timely manner.
- Ensure that practices, processes, and procedures are continually followed to always deliver a best-in-class concierge experience for members.
- Effectively collaborate with internal departments to ensure members are taken care of, as necessary
- Handle client or member requests from Client Management (e.g., calls to providers, members, pharmacies)
Pharmacy Technician Team Lead
Aledade (Remote)
08.2021 - 08.2023
- First Pharmacy Technician hired in start-up environment to jump start medication adherence program.
- Promoted within a year to team lead after showcasing leadership with outstanding performance and exceeding metrics expectations.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited, hired and trained new pharmacy technician staff.
- Established solid relations with leadership and practices by attending meetings and coordinating interdepartmental information exchanges.
- Planned and implemented programs to close thousands of medication care gaps to improve medicare star ratings
- Telephonic outreach to patients to obtain medication information, including but not limited to post discharge, hypertension, and diabetes.
- Engage with internal and external business entities to coordinate all patient-related needs, such as assisting patient with refills and/or medication delivery
- Use pharmacy data from tableau to identify and deliver actionable insights to key stakeholders including trends in prescribing and new opportunities for improvement.
- Provides direction and guidance to Outreach Technicians ensuring understanding and adherence to all patient engagement activities, performance standards, and operational policies.
Medication History Technician
WellStar Health System Inc
Marietta, GA
01.2019 - 07.2021
- Collects an accurate best possible medication list of the patients home medication
- Gathers information for best possible medication list from various resources (patient interviews, physician offices, community pharmacies, historical encounters, extended care facilities, or other acute care facilities) to ensure a a complete and accurate entry into the hospitals electronic health record
- Effectively communicates with other health care professionals to prioritize patient care and identify patient specific needs
- Accurately enters the home Medication list into the hospitals information system for utilization by the provider responsible for admitting the patient
- Communicates delays/ difficulties in reconciliation process with appropriate disciplines.
Order Entry-Pharmacy Technician
Omnicare Inc
Conyers, GA
05.2017 - 12.2018
- Responsible for the input of new and returning patients for a significant number of long-term care and nursing homes
- Serve as an on-call customer service agent for STAT deliveries of medication in the state of Georgia,
- Alabama, and Mississippi
- Responsible for counting, packaging, and labeling unit doses for inspection by pharmacist
- Essentially hired to the company to work the weekend overnight shift to accommodate the growing number of contracts
Clinical Administrative Coordinator
United Healthcare
07.2016 - 03.2017
- Work with hospitals, clinics, facilities and the clinical team to manage request for services from members and/or providers
- Manage the referrals process, processing incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
- Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
- Handle resolution/inquiries from members and/or providers that may include: Benefit and
- Eligibility information, Billing and Payment issues, Customer material requests, Physician assignments,
- Authorization for treatment, and Verifying appropriate ICD-10 and CPT coding usage
- Works on simple tasks using established procedures
- Manage the intake of members or the admission/discharge information post notification
Beneficiary Service Representative
Humana Government Business
01.2016 - 07.2016
- Inbound call center representative for the military service members and family members of the military service members
- Responsible for documenting calls efficiently, resolving issues with the beneficiaries on first contact to ensure quality customer service, quoting benefits, and handling the approval or denial of referrals
- Other duties include working with multiple systems as follows: CMS (contact management system),
- RET 3, TIP (Tricare Information Portal), Microsoft outlook and enrollment central
Lead Pharmacy Technician Customer Service
Alixarx Pharmacy
Norcross, GA
03.2014 - 06.2015
- Performs customer service work and order entry under the supervision of a licensed pharmacist to deliver superior patient care and customer service
- Communicate with nursing facilities, prescriber's office and insurance plans by phone or fax to fill orders, answer questions and assure high level customer service satisfaction
- Researches missing deliveries, missing medication orders, incorrect prescriptions and successfully resolve issues
- Promote open communications between internal and external customers, enhance cooperative efforts, and improve pharmacy production performance
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Tracked patient or client care and followed through to provide service effectiveness.
Lead Pharmacy Technician
CVS Pharmacy
Atlanta, GA
09.2007 - 05.2012
- Coordinate and assist with training for new pharmacy technicians
- First promotion at store level to Inventory Specialist and maintained this position for one year
- Received a second promotion to lead pharmacy technician after showcasing excellent inventory management and leadership skills to the pharmacy supervisor and pharmacy manager
- Promoted by district supervisor as a roll-out go live support trainer to train all stores in the district to implement the new computer system used nationwide as a temporary assignment
- Coordinate and maintain organization of technicians: matters, schedules, meetings, and addresses operational issues
- Received pharmacy technician certification (PTCB) through CVS
Education
High School Diploma -
Stephenson High School
Stone Mountain05.2003
Skills
- Interdepartmental Functions Coordination
- Problem-Solving Skills
- Quality Assurance and Control
- Workflow Optimization
- Decision Making
- Data Analysis
- Employee Training Program
- Verbal and Written Communication
- Employee Recruitment and Hiring
- Slack
- Tableau
- Google Suite
- Microsoft Office
- Pharmacy Operations
- Patient Advocacy
Timeline
Member Care Advocate
Empirx Health
09.2023 - Current
Pharmacy Technician Team Lead
Aledade (Remote)
08.2021 - 08.2023
Medication History Technician
WellStar Health System Inc
01.2019 - 07.2021
Order Entry-Pharmacy Technician
Omnicare Inc
05.2017 - 12.2018
Clinical Administrative Coordinator
United Healthcare
07.2016 - 03.2017
Beneficiary Service Representative
Humana Government Business
01.2016 - 07.2016
Lead Pharmacy Technician Customer Service
Alixarx Pharmacy
03.2014 - 06.2015
Lead Pharmacy Technician
CVS Pharmacy
09.2007 - 05.2012
High School Diploma -
Stephenson High School
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