Summary
Overview
Work History
Education
Skills
Timeline
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Cleshonda Harris

Nashville,TN

Summary

Self-motivated professional with proven success in achieving positive results in a high volume, goal-driven environment. Reliable team player that effectively communicates with staff members and is committed to high standards of conduct and performance. Displays a willingness to learn and take on increased responsibility by enthusiastically accepting any assignment regardless of scope or difficulty.

Overview

7
7
years of professional experience

Work History

Front Desk Guest Service Agent

Hampton Inn By Hilton
04.2023 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used internal software to process reservations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored staff performance and provided feedback and guidance.
  • Enforced policies and procedures to increase efficiency.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Customer Service Representative

Qualfon
05.2022 - 04.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Promptly responded to inquiries and requests from prospective customers.
  • Communicated professionally with colleagues, freelancers and clients.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Event Planning Coordinator

Vineyard Court Nursing Center
09.2020 - 04.2021
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Selected and ordered décor and event materials.
  • Planned large-scale events such as trade shows, conferences, and meetings.
  • Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.

Customer Service Representative

Sitel
05.2017 - 07.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Education

High School Diploma -

Columbus High School
Columbus, MS
05.2015

Skills

  • Upbeat and Positive Personal
  • Critical Thinking
  • Courteous with Strong Service Mindset
  • Inbound and Outbound Calling
  • Time Management
  • Strong Analytical and Problem-Solving Skills
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Customer Service and Assistance
  • Telephone Management
  • Call Volume and Quality Metrics
  • Efficient and Detail-Oriented
  • High-Volume Environments
  • Active Listening

Timeline

Front Desk Guest Service Agent

Hampton Inn By Hilton
04.2023 - Current

Customer Service Representative

Qualfon
05.2022 - 04.2023

Event Planning Coordinator

Vineyard Court Nursing Center
09.2020 - 04.2021

Customer Service Representative

Sitel
05.2017 - 07.2020

High School Diploma -

Columbus High School

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Cleshonda Harris