Charelle Gray
Geismar,LA
Summary
Organized and dedicated Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/Receptionist/Human Resources Assistant
A.T. Pitre Trucking
07.2018 - Current
- Job duties include answering phones, filing papers, scheduling workers to various commercial job sites, dispatching, payroll.
- Review schedules and billing, may assist with account payable, receivable and benefits.
- Increased customer service satisfaction
Medical Receptionist/Scheduler
Westaff Staffing Agency
09.2017 - 07.2018
- Job duties included receiving incoming mail, advising patient of renewal, data entry, entering case notes in computer database.
- Excel Spread Sheet
- Request patient medical records, documenting, scheduling patient appointments and assisting with billing and coding.
- Drastically improved company patient satisfaction.
- Employee gift card for over achieving.
Medical Office Specialist
UMC Hospital & Clinics
10.2014 - 09.2017
- Collaborate with medical providers to determine billing, enter patient information into database.
- Process insurance claims, check patients in and out for their appointment and make follow up appointments as needed.
- Managed over 50 calls per day.
Front Desk Clerk
Comfort Inn
04.2010 - 10.2014
- Registering guest and verifying reservations and assigning rooms.
- Distributing room key
- Handling payments
- Handling complaints, organizing services, maintaining smooth operations, and sharing information about regarding hotel and local attraction.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates
- Manage a high volume of calls per day
Education
Certification in General Studies -
Baton Rouge Community College
Baton Rouge, LA08.2020
High School Diploma -
Dutchtown High School
Geismar, LA01.2007
Skills
- Proficient with Microsoft Word, Excel, and Outlook
- Great Team Player
- Excellent Time Management Skills
- Conflict Management
- Great Customer Service and Patient Satisfaction
- Proficient with Epic Software and Cerner
- Medical Records, Terminology and assist with medical billing and coding
References
Available Upon Request
Timeline
Administrative Assistant/Receptionist/Human Resources Assistant
A.T. Pitre Trucking
07.2018 - Current
Medical Receptionist/Scheduler
Westaff Staffing Agency
09.2017 - 07.2018
Medical Office Specialist
UMC Hospital & Clinics
10.2014 - 09.2017
Front Desk Clerk
Comfort Inn
04.2010 - 10.2014
Certification in General Studies -
Baton Rouge Community College
High School Diploma -
Dutchtown High School
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