Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Charelle Richmond
Open To Work

Charelle Richmond

Customer Service/Management
Las Vegas,NV

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Tax Advisor(Seasonal)Customer Experience ProfessionalPatient Access RepCashier Team LeadHousekeeper

Work Type

Full TimePart TimeSeasonal Work

Location Preference

On-SiteRemote
Location: Las Vegas, NV, US
Open to relocation: Yes

Salary Range

$0/hr - $1000/hr

Important To Me

401k matchPaid sick leaveHealthcare benefitsWork from home optionPaid time offFlexible work hoursCompany CultureWork-life balanceCareer advancementPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Summary

Motivated professional with a strong work ethic and exceptional interpersonal skills. Proven ability to adapt quickly and master new tasks independently. Experienced in customer service, multitasking, and time management, dedicated to delivering positive experiences. Seeking entry-level opportunities to leverage organizational skills and contribute to team success.

Overview

14
14
years of professional experience

Work History

Advanced Tax Analyst

Working Solutions
10.2025 - Current
  • Analyzed complex tax data to ensure compliance with federal and state regulations.
  • Prepared detailed tax returns for various entities, including corporations and partnerships.
  • Assisted in developing tax strategies that effectively minimized liabilities for clients.
  • Reviewed and interpreted tax legislation to provide clients with insights on potential impacts.
  • Collaborated with clients to efficiently gather documentation for accurate tax filings.
  • Communicated regularly with external advisors regarding compliance matters.
  • Conducted research on tax issues to support team initiatives and client inquiries.
  • Mentored junior analysts on tax preparation processes and regulatory updates.

Account Specialist

LaSalle Networks (DeVry University)
03.2025 - 06.2025
  • Addressed over 100 customer inquiries weekly, enhancing satisfaction through timely and professional service.
  • Executed over 200 outbound calls to re-engage 30% of inactive students with outstanding balances.
  • Streamlined payment collection and verifications, resolving over 95% of outstanding balances in under 30 days.
  • Empowered 100+ customers to understand their debt obligations and navigate repayment options, enhancing financial literacy.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Ensured compliance with regulations while maintaining quality and service standards.

Tax Advisor(Seasonal)

Concentrix (TurboTax)
10.2024 - 04.2025
  • Led tax advisory for diverse portfolio of 200+ clients, boosting satisfaction scores by 15%.
  • Developed tax estimates and projections, improving financial planning for 50+ clients.
  • Engaged 100+ customers to clarify account details, achieving 20% increase in timely payments.

Customer Experience Professional

Lowes
10.2022 - 06.2023
  • Delivered exceptional service to over 100 customers, resulting in a 95% satisfaction rate.
  • Resolved customer complaints by delivering effective solutions, improving overall service experience.
  • Managed requirements for 5+ clients, enhancing satisfaction by 20% through tailored solutions.
  • Supported customers by addressing product inquiries, enhancing their understanding and satisfaction.
  • Clarified product features and benefits to customers during interactions, aiding informed decision-making.
  • Collaborated in weekly product development meetings, sharing insights that led to a 15% improvement in user satisfaction.
  • Documented customer feedback to improve service quality and operational processes.
  • Maintained knowledge of store promotions and inventory for informed assistance.

Patient Access Rep

BroadPath Healthcare
11.2017 - 03.2022
  • Managed scheduling for over 100 patients weekly, improving appointment access and patient satisfaction.
  • Facilitated appointment scheduling for over 50-100patients weekly, ensuring efficient patient flow.
  • Greeted and assisted patients with check-in procedures.
  • Explained procedures and services to patients using administrative knowledge and courtesy, enhancing patient understanding.
  • Facilitated communication between patients and various departments and staff.
  • Engaged with patients to provide critical information.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Managed and optimized EHR medical records processes
  • Stayed calm under pressure and successfully dealt with difficult situations.

Housekeeper

Hilton Garden Inn Hotel
Indianapolis, IN
02.2014 - 11.2017
  • Cleaned guest rooms and common areas to maintain high sanitation standards.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Replaced bed linens and towels in guest rooms to ensure cleanliness and comfort.
  • Restocked supplies and amenities in guest rooms to enhance guest satisfaction.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized telephones, light switches, and other frequently touched objects to maintain health and safety standards.
  • Collaborated with team members to uphold hotel cleanliness and safety protocols.
  • Addressed guest requests regarding room cleanliness and service needs to ensure a positive experience.

Cashier Team Lead (part-time)

Meijer
Indianapolis, Indiana
10.2012 - 08.2015
  • Supervised cashier team to enhance transaction efficiency and customer satisfaction.
  • Managed cash handling processes, ensuring accuracy and security for all transactions.
  • Coordinated cashier team schedule to ensure optimal coverage during peak hours.
  • Trained new cashiers on register operations and customer service protocols.
  • Resolved customer inquiries and complaints to enhance satisfaction levels.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.

Housekeeper

Embassy Suites
Indianapolis, IN
09.2012 - 06.2014
  • Maintained high sanitation standards by cleaning guest rooms and common areas thoroughly.
  • Replenished supplies and amenities in guest rooms for optimal guest experience.
  • Collaborated with team members to uphold hotel cleanliness and safety protocols.
  • Addressed guest requests regarding room cleanliness or service needs promptly to enhance satisfaction.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Replaced bed linens and towels in guest rooms to ensure cleanliness.
  • Used cleaning chemicals following proper guidelines.
  • Wiped down baseboards and removed dust and dirt from hard-to-reach areas by moving beds, sofas, and small furniture.

Education

Associate of Applied Science - Medical Administrative Assistant

ULTIMATE MEDICAL ACADEMY
Clearwater, FL
05-2017

High School Diploma - General

Franklin Central High School
Indianapolis, IN
10-2012

Skills

  • Healthcare management software proficiency
  • Electronic health record systems
  • HIPAA compliance
  • Insurance verification processes
  • Transaction processing accuracy
  • Problem solving
  • Team leadership abilities
  • Team collaboration
  • Communication skills
  • Attention to detail in tasks
  • Time management proficiency
  • Multitasking skills
  • Empathy in service
  • Service excellence
  • Conflict resolution strategies
  • Customer engagement strategies
  • Relationship management
  • Training skills
  • Cash handling expertise
  • Supply replenishment management
  • Cleaning protocols adherence
  • Competitive intelligence analysis

Timeline

Advanced Tax Analyst

Working Solutions
10.2025 - Current

Account Specialist

LaSalle Networks (DeVry University)
03.2025 - 06.2025

Tax Advisor(Seasonal)

Concentrix (TurboTax)
10.2024 - 04.2025

Customer Experience Professional

Lowes
10.2022 - 06.2023

Patient Access Rep

BroadPath Healthcare
11.2017 - 03.2022

Housekeeper

Hilton Garden Inn Hotel
02.2014 - 11.2017

Cashier Team Lead (part-time)

Meijer
10.2012 - 08.2015

Housekeeper

Embassy Suites
09.2012 - 06.2014

Associate of Applied Science - Medical Administrative Assistant

ULTIMATE MEDICAL ACADEMY

High School Diploma - General

Franklin Central High School

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