Charelle Walker
New York,NY
Summary
With a proven track record at Macys Department Store, I excel in maintaining safety and providing exceptional customer service. Skilled in report writing and incident reporting, I adeptly handle emergencies, ensuring minimal property damage. My ability to think critically under pressure and my expertise in security protocols significantly enhance operational efficiency and safety.
Overview
6
6
years of professional experience
Work History
Security Officer
Macys Department Store
11.2014 - 03.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Officer
Sera Security Services
08.2013 - 11.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Clerical Associate
ABC Carpet & Home
11.2011 - 03.2013
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Arts - Criminal Justice
Monroe College
Bronx, NY04-2011
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Visitor tracking
Timeline
Security Officer
Macys Department Store
11.2014 - 03.2018
Security Officer
Sera Security Services
08.2013 - 11.2014
Clerical Associate
ABC Carpet & Home
11.2011 - 03.2013
Bachelor of Arts - Criminal Justice
Monroe College
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