Charen Ayed
Greenville,SC
Summary
Detail-oriented and dependable administrative professional with experience in healthcare documentation, patient coordination, and multi-departmental support. Skilled at managing sensitive data, processing inbound documents, and ensuring records are accurately routed and maintained. Known for strong communication skills, initiative, and a collaborative approach in fast-paced, patient-centered environments.
Overview
5
5
years of professional experience
Work History
Patient Access Coordinator
Eastern Connecticut Health Network (ECHN)
03.2024 - Current
- - Register and verify patient information for outpatient and inpatient services, ensuring data accuracy and HIPAA compliance.
- - Coordinate insurance authorizations and manage required documentation with clinical teams.
- - Process incoming documents and ensure timely distribution to appropriate departments.
- - Respond to patient inquiries and coordinate appointment scheduling and follow-ups.
- - Collaborate with administrative and clinical staff to support efficient workflow and patient service delivery.
- Remote
Patient Intake Coordinator
Hartford HealthCare
03.2020 - 03.2023
- - Managed the intake of new patients including verifying insurance, processing documentation, and updating electronic medical records.
- - Coordinated with clinical teams to ensure timely and accurate entry of patient information.
- - Handled a high volume of inbound faxes and emails, routing documentation to the correct departments.
- - Provided patients with excellent service by answering inquiries and assisting with appointment coordination.
- - Maintained strict adherence to HIPAA regulations while managing sensitive patient data.
Education
Associate Degree - undefined
Manchester Community College
Manchester, CT01.2020
Skills
- - Document Scanning & Routing
- - Patient Records & Data Entry
- - Salesforce CRM (preferred experience)
- - Inbound Mail & Fax Processing
- - Microsoft Office & Google Workspace
- - HIPAA Compliance & Confidentiality
- - Customer Service & Communication
- - Team Collaboration & Time Management
Timeline
Patient Access Coordinator
Eastern Connecticut Health Network (ECHN)
03.2024 - Current
Patient Intake Coordinator
Hartford HealthCare
03.2020 - 03.2023
Associate Degree - undefined
Manchester Community College
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