Charese Ocampo

· Perform QC sample receipt, processing and distribution for testing and storage.

· Maintain, operate equipment and instruments supporting sample processing.

· Perform Cryo sample disposition and shipment.

· Deliver samples to internal testing labs prioritized by required turnaround times.

· Ship samples to external test labs and prepare associated paperwork.

· Assemble QC test data packets for lot release, data entry and review.

· Perform inventory maintenance.

· Maintain QC data files and perform data archival as required.

· Maintain instrumentation and supporting documentation in a GMP compliant manner.

· Respond to equipment alarms.

· Perform equipment maintenance tasks.

· Monitor the GMP systems currently in place to ensure compliance with documented policies.

· Assist with audits, walkthroughs, inspections when necessary.

· Revise and review SOP's, work-instructions, forms, and sampling plans.

· Gather metric information for use in continuous improvement of areas of responsibility.

· Facilitate and monitor communication between production, sales and distributing stages to promote a healthy and efficient supply chain.

· Daily arranging and coordination of all local shipments

· Oversee all Drop Shipments

· Update all changes of delivery status, to communicate to customers and/or send out revised PO confirmation to customers.

· Direct liaison with customer's logistic team and/or buyers in relations to their shipments.

• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Maintained accurate records of purchases, pricing, and documentation for audit purposes.
• Established and managed supplier and vendor relationships.
• Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
• Plans work by gathering, sorting, organizing, and recording data, information, and documents.
• Completes purchasing process by issuing purchase orders, verifying, logging, filing, and distributing them to vendors as needed.
• Maintains master price list by updating prices.
• Produces information by inputting, formatting, copying, and transmitting data, coordinates with Sr. Buyer for any expediting needs and updates all delivery dates in system.
• Keeps information accessible by sorting, filing documents, and updating database.
• Accomplishes purchasing and organization mission by completing related results as needed.
• Maintained complete documentation and records of all purchasing activities.
• Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
• Improved supplier relationships through regular communication and transparent dealings.
• Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
• Managed inventory levels effectively to prevent stockouts and minimize holding costs.
• Monitored supplier performance metrics, addressing any deviations from agreed-upon terms or expectations.
• Streamlined purchasing processes for increased efficiency and reduced procurement time.
• Supported senior staff in the execution of strategic sourcing initiatives, leading to more competitive supplier agreements.

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collecting and analyzing customer feedback
• Responding to customer reviews
• Developing and documenting knowledge into helpful content
• Tracking customer service KPIs and metrics

• Interacting and relationship building with customers.
• Ensures customer satisfaction on transaction requests, receiving deposits, savings account transactions, change orders, processing transfers and loan payments.
• Follows department policies and procedures, regulations, and security procedures, completes necessary documents and maintain customer confidentiality.
• Balances cash drawer and maintains control and accounting of the bank's cash assets.
• Assists the supervisor in completing special day-end processing and daily reports.
• Performs, at the request of branch management, deposit services and other clerical duties based on branch staffing requirements.
• Processed customer transactions promptly, minimizing wait times.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Improved customer satisfaction by providing efficient and accurate transaction processing.

• Provides professional teller services to the bank's customers by prompt acknowledgment of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image.
• Accurately and efficiently completes customer transactions, including but not limited to, cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, redeeming bonds, cash advances, selling travelers checks, cashier's checks, and money orders, stop payments and wire transfer requests.
• Follows department policies and procedures, regulations, and security procedures, completes necessary documents and maintain customer confidentiality.
• Accurately and efficiently completes Currency Transaction Reports and Reg CC forms.
• Responsible for achieving performance standards for referrals and cross-sell of products and services to achieve bank growth objectives.
• Processes mail, night depository, and ATM deposits.
• Balances cash drawer and maintains control and accounting of the bank's cash assets.
• Assists the supervisor in completing special day-end processing and daily reports.
• Performs, at the request of branch management, deposit services and other clerical duties based on branch staffing requirements.