Charese Reed
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Claims Representative
Cigna
05.2023 - Current
- Maintained accurate and up-to-date records of claim information for future reference.
- Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
- Ensured prompt payment from insurance companies through diligent follow-up on outstanding claims balances.
- Provided excellent customer service to both patients and healthcare providers during the entire claims process.
- Managed high-volume claim submissions, consistently meeting deadlines and maintaining a high level of accuracy.
Donor Center Technician
Talecris Plasma Resources
05.2021 - 05.2023
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in donor care technology.
Customer Service Agent
Amazon
03.2018 - 05.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Medical Insurance Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2025
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05.2017
Skills
- Microsoft Office
- Insurance Claims Review
- Team Collaboration
- Time Management
- Data Analysis
- Policy understanding
- Documentation Review
- Workers Compensation
- Flexible Schedule
- Claims Processing
- Customer Service
- Active Listening
- Medicaid knowledge
- Teamwork and Collaboration
- Claims adjustment
- Insurance Coverage Verification
- Patient contact
- Data Entry Software
- Appointment Scheduling
Timeline
Claims Representative
Cigna
05.2023 - Current
Donor Center Technician
Talecris Plasma Resources
05.2021 - 05.2023
Customer Service Agent
Amazon
03.2018 - 05.2021
Medical Insurance Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
Dougherty Comprehensive High School
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