Charesse Doxie
Middleville,MI
Summary
Thorough Caregiver Retention Specialist with 17 years of experience working in Certified Nursing industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested Employees. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
20
20
years of professional experience
Work History
Caregiver Retention Specialist
Porter Hills Retirement Community
Grand Rapids, MI
10.2021 - Current
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Documented performance review schedule and monitored management for timely completion.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
Certified Nursing Assistant
Porter Hills Retirement Communities
Grand Rapids, MI
04.2018 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
Certified Nurse Assistant
Clark Retirement Franklin
Grand Rapids, MI
10.2015 - 04.2018
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Sanctuary At Saint Marys
Grand Rapids, MI
10.2005 - 10.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
High School Diploma -
Central High
Grand Rapids, MI06.1991
Skills
- Training Junior Team Members
Timeline
Caregiver Retention Specialist
Porter Hills Retirement Community
10.2021 - Current
Certified Nursing Assistant
Porter Hills Retirement Communities
04.2018 - Current
Certified Nurse Assistant
Clark Retirement Franklin
10.2015 - 04.2018
Certified Nursing Assistant
Sanctuary At Saint Marys
10.2005 - 10.2015
High School Diploma -
Central High