Charetta Washington-James
Hyatt Regency Seattle/ Hyatt at Olive 8
Seattle,WA
19
years of professional experience
Experienced with event sales and event planning, demonstrating exceptional client relationship management and sales strategies. Track record of effective communication and collaboration, ensuring high client satisfaction and repeat business. Extensive Event/Hospitality industry experience and superior work ethic.
Work History
Area Events Sales Manager
2 Years 11 Months- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Collaborated, developed and executed detailed event plans to ensure seamless operations.
- Analyzed post-event feedback to implement improvements for future clients.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Through personal development, maintained habit of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Assistant Food and Beverage Manager
1 Year 3 Months- Oversaw daily operations of food and beverage service, ensuring high standards of quality and efficiency.
- Trained and mentored staff on hospitality best practices, enhancing team performance and customer satisfaction.
- Developed and implemented strategies to optimize inventory management, reducing waste and increasing cost efficiency.
- Scheduled, managed and assisted in executing special events (restaurant buyouts and small parties).
- Analyzed guest feedback to identify areas for improvement, leading initiatives that elevated service standards.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
Event Catering Lead
4 Years 10 Months- Responsible for constructing and executing well developed strategies, along with leading staff to ensure flawless events and memorable experiences for guests
- Work closely with clients, event expos and culinary team to properly execute events and maintain timeline
- Communicate with event coordinators and facility management to ensure adequate and appropriate accommodation for clients
- Monitor food and service supplies to re-stock accordingly throughout events
- Set up and disassemble food service stations, equipment and furniture per guest or contract specifications
Barista Trainer (Former Shift Supervisor)
5 Years 4 Months- Constantly expanded personal knowledge of coffee styles and varieties
- Continually trained new and existing employees, encouraging enthusiasm and knowledge about the company's menu and products
- Scheduled and received merchandise and food/ beverage deliveries, checking delivery contents to verify product quality and quantity
- Counted money and finalized bank deposits
- Monitored compliance with company, health, and fire code regulations
- Monitored staff ensuring quality service and product is delivered to customers
- Applied security, safety and loss prevention strategies during shifts
Temporary Server and Staff
2 Years 5 Months- Set or took down dining tables or rooms according to type of event and service standards
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Tray passed food and wine
- Received food orders and relayed orders to kitchens or serving counters
- Monitored and assisted guest with obtaining food from buffet/serving table as needed
Assistant Manager
7 Years 5 Months- Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Counted money and finalized bank deposits
- Monitored compliance with company and health code regulations regarding restaurant cleanliness and building maintenance
- Monitored food preparation methods, portion sizes, and presentation of food to ensure quality and consistency of food
- Performed first interviews for potential new hires
- Continually trained new and existing employees, encouraging enthusiasm and knowledge about the restaurant's menu and products
Education
High School Diploma
Skills
Client/guest/customer-interaction skills
Intuitive people management skills
Catering and event management
Problem-solving
Adaptability and flexibility
Sales presentation and public speaking skills
Teamwork and collaboration
Timeline
Area Events Sales Manager
Hyatt Regency Seattle/ Hyatt at Olive 8
09.2023 - CurrentRead More
Assistant Food and Beverage Manager
Hyatt Regency Seattle/ Hyatt at Olive 8
06.2022 - 09.2023Read More
Event Catering Lead
Herban Feast Catering And Events
07.2017 - 05.2022Read More
Barista Trainer (Former Shift Supervisor)
Starbucks
02.2015 - 06.2020Read More
Temporary Server and Staff
The Party Staff
02.2015 - 07.2017Read More
Assistant Manager
Taco Time
09.2007 - 02.2015Read More
John F. Kennedy Catholic High School
High School Diploma
Read More
References
Lisa Lloyd- Occupation : Director of Operations - Dockside at Dukes Known : 9 years Contact information : 206 819 8439
Carrie Clay- Occupation : Former Food and beverage director at Hyatt Regency Seattle Known : 3 years Contact information: 757 291 0628
Blaine Streske- Occupation : Events Director at Puget Sound Business Journal Known : 3 years Contact information : 206 876 5457