Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CHAREVA Cleveland

Capitol Heights,MD

Summary

Hardworking and focused customer service professional offering excellent communication, planning and prioritizing skills developed over 7 years of related experience. Skilled at managing monthly reports, maintaining the confidentiality of files, updating spreadsheets and building effective relationships with customers. Thrives on uncovering customer needs, finding solutions and handling objections professionally. An independent and swift thinking team player, seeking a role offering increased responsibility.


Full time 40 Hours per week

Overview

10
10
years of professional experience

Work History

Closing Assistant

Lower, LLC DBA Homeside Financial
Columbia, MD
07.2020 - Current
  • Finalizes total costs associated with buying or refinancing real estate for clients.
  • Prepares closing disclosures by using Encompass to ensure accuracy to the terms of the loan.
  • Verifies collection of necessary property taxes ; Insurance; & any other invoices to be paid to meet the investor's guidelines.
  • Consistently monitors loans for any discrepancies or missing items needed to complete loan transaction.
  • Builds relationships with outside title/escrow companies to provide accurate closing numbers to the borrowers & clients.
  • Ensures all closing disclosures are sent to clients by the deadline to ensure borrowers can close on time.
  • Consults with loan officers & escrow professionals to identify and resolve loan closing issues.
  • Communicates discrepancies or any closing concerns to applicants via email & telephone.

Sales Attendant

Library Of Congress
Washington , DC
07.2017 - 06.2020
  • Completed purchases using Point of Sale systems, while delivering excellent service.
  • Verified data integrity & accuracy for cash/credit management.
  • Responded to customer concerns with friendly and knowledgeable service; always to the satisfaction of the customer.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies.
  • Drove sales success by building displays and merchandising attractive arrangements.
  • Participated in out of shop events, such as providing book sales for the library's special book reading events.

Retail Salesperson

Nordstrom
McLean, VA
08.2015 - 06.2017
  • Ensured superior customer experience by addressing customer concerns, and resolving problems on the spot.
  • Built effective relationships with customers by recommending; selecting and helping locate and obtain merchandise based on their requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Provided ongoing guest service, including expediting alterations and processing orders.
  • Met revenue targets consistently, leveraging communication and negotiation skills to close sales.
  • Assisted management with implementing forward-thinking sales and service strategies.
  • Documented orders, processed payments, and maintained sales records.
  • Supported strong inventory control with regular counts and effective loss prevention strategies.

Cosmetic Beauty Advisor

Macy's
McLean, VA
10.2012 - 06.2015
  • Communicated all client reservations to appropriate staff.
  • Performed clerical support by confirming appointments & faxing monthly sales reports.
  • Served as primary point of contact for clients and staff.
  • Maintained full stock of inventory and ensured proper sanitation of tools.
  • Used Microsoft excel to create spreadsheets to track and maintain sales.
  • Maintained security/confidentiality of files including customers personal information.
  • Managed all record-keeping and financial transactions with flawless accuracy.
  • Highlighted product features using demonstrations and presentations.

Education

Diploma -

Fairmont Heights
Capitol Heights, MD
06.2009

Completed coursework in english, grammar, creative writing & critical thinking. -

University of Maryland
07.2008

Skills

  • Microsoft Word
  • Microsoft Excel
  • Administrative support
  • Team building
  • Order management
  • Inventory organization

Accomplishments

  • WORK DEVELOPMENT: September-December 2018: Completed the Library of Congress' Career Development Program.
  • This program focused on team building, project management, writing KSA's and improving interviewing skills.

Timeline

Closing Assistant

Lower, LLC DBA Homeside Financial
07.2020 - Current

Sales Attendant

Library Of Congress
07.2017 - 06.2020

Retail Salesperson

Nordstrom
08.2015 - 06.2017

Cosmetic Beauty Advisor

Macy's
10.2012 - 06.2015

Diploma -

Fairmont Heights

Completed coursework in english, grammar, creative writing & critical thinking. -

University of Maryland

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