Summary
Overview
Work History
Education
Skills
References
Timeline
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Chari Hamm

Summary

Self-motivated and result driven individual with over 18 years' plus experience in Customer Service and extensive amount of skills related to support and leadership. Organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Productive in fast paced environment.

Overview

19
19
years of professional experience

Work History

Customer Coordinator

01.2023 - Current
  • Provide oversight and detailed monitoring for facility operations
  • Focusing on safety, security, communications, and customer satisfaction within AATC operational areas
  • Review and analyze performance standards of custodial partners to make sure requirements of contract are being met
  • Identify non-compliance issues and help ensure corrections are made
  • Perform various Preventive Maintenance checks including but not limited to Elevators, Paging systems, stairwells and Spine Equipment also lighting inspections
  • Perform facility inspections via the Trax system
  • Operates the airport's Glycol drainage and collection system during winter operations
  • Manage and audit Lot 2
  • Respond to emergencies such as water shutdowns, power outages and train delays as well as plumbing clogs and floods
  • Respond to Fire alarms, injury calls and other various situations as needed
  • Consistently, communicate operations concerns via daily briefing and email
  • Continually, ensure the highest level of customer service while building relationships with our customers to include tenants, contractors.

Duty Manager / Duty Officer/Duty Officer Senior

Atlanta Airline Terminal Company
11.2011 - 01.2023
  • Provides oversight of Facility Operations related to safety, security, communication, and customer satisfaction
  • Respond and coordinate activities related to passenger and airport users' injuries culminating in a comprehensive Incident report
  • Interrelate with airline personnel, Department of Aviation personnel, Federal Government personnel and the traveling public
  • Acting in response to their requests and providing guidance on behalf of the airlines
  • Support other departments as needed such as assistance with CE Superintendents and the Communications Center
  • Delegate tasks as required to maintain a safe environment for passengers and airport employees
  • Train new employees within the department and provide feedback to the trainees and Supervisors regarding development of new hires
  • Communicate with all levels of AATC membership regarding matters that pertain to the facilities and operations of the airport
  • Continuously review the performance of AATC partners to ensure that services rendered meet contract specifications
  • Notate deficiencies, initiate corrective action, and follow up to ensure that work is promptly performed in a satisfactory manner.
  • Liaison during baggage issues, assuring that baggage partners are notified of any unaware reported issues. Coordinator with communication center to insure proper alerts were sent to airlines to bring them up to speed on issues at hand.
  • Responded and help make sure traffic in main terminals are uninterrupted as much as possible during uneventful situations.
  • During inclement weather and snow events make sure proper pads are activated and corresponding tanks released to assure proper processing of glycol solution including Ramp 20 sluice gate operation and beacon light activation. During this process kept a constant open line of communication with airlines and Department Of Aviation.
  • Consistently developed strong working relationships with vendors, contractors and all business partners to foster a collaborative working environment.

Facility Maintenance Coordinator

Atlanta Airline Terminal Corporation
08.2005 - 11.2010
  • Monitored the Building Management Systems (Metasys, Notifier, Media Matrix) for escalators, fire alarms, HVAC, and elevator issues
  • Processed work orders daily for maintenance and housekeeping via Maximo system
  • Performed assigned periodic Preventive Maintenance checks (Fire Extinguishers, Emergency Phones and Dumpsters
  • Dispatched keys and radios to airport personnel per AATC check out policy
  • Assisted with Lost and Found in accordance with company policies and procedures
  • Correspondence to all carries via pager pro concerning train delays, Code Orange (Safety Breach) and any other abnormal occurrences that could disrupt normal flow of business
  • Performed daily quality control audits on contractors
  • Performed ramp inspections for FOD issues and reported findings to proper authorities
  • Provided written and verbal reports about quality of services
  • Maintain a high level of Customer Service by identifying and resolving issues impacting the customer's experience.

Education

High School Diploma -

Booker T. Washington High School
Atlanta, GA
06.1995

Skills

  • Professionalism
  • Problem Solving
  • Relationship Building
  • Detailed Oriented
  • Extensive Customer Service
  • Organizational and Time Management Skills
  • Interpersonal & Communication Skills
  • Complaint Resolution
  • Proficient in MS Office Suite

References

References upon Request

Timeline

Customer Coordinator

01.2023 - Current

Duty Manager / Duty Officer/Duty Officer Senior

Atlanta Airline Terminal Company
11.2011 - 01.2023

Facility Maintenance Coordinator

Atlanta Airline Terminal Corporation
08.2005 - 11.2010

High School Diploma -

Booker T. Washington High School

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Chari Hamm