Chari Mortis
New York,NY
Summary
Experienced Case Manager adept at coordinating care to foster a supportive environment for individuals in many settings. Well-versed in care providers and available resources. Prepared to leverage experience and abilities while being understanding and committed to the community.
Overview
8
8
years of professional experience
Work History
Wellness Coordinator
Catholic Charities
02.2023 - Current
- Develop service plans for client's of a caseload of sixteen individuals in a senior residence permanent housing setting.
- Update service plans every year and quarterly pertaining to clients wellness and health.
- Collaborated with healthcare providers to offer on-site health screenings and preventive care services, improving client access to care.
- Refer clients to substance use inpatient and outpatient programs as needed.
- Work closely with ACT Teams and Care Coordinators in efforts to improve client health and wellness.
Case Manager
ACMH Care Management and Housing, Hudson
06.2022 - 02.2023
- Provides case coordination and delivers community rehabilitation services
- Obtains psychosocial histories and conducts functional skills assessments
- Establishes and maintains liaison with primary provider of psychiatric care
- Assures access to psychiatric, substance abuse and medical services, and benefits
- Administers standardized health screening tools
- Monitors client medication, including adherence and side-effects
- Develops rehabilitation plans in accordance with client needs, strengths, and goals, in consultation with on-going treatment teams and others other programs.
- Documents client daily response, progress and regressions to Service/Support Plan
- Trains clients in safety procedures and conducts fire drills and self-preservation tests
- Prepares residents for transition to independent living and makes necessary referrals
- Facilitates crisis intervention in event of emergency
- Maintains client charts and submits necessary notes and reports, including incident reports.
- Oversees maintenance of apartments
- Attends in-service training as requested by supervisory personnel
Case Manager
HELP USA
12.2021 - 06.2022
- Managed caseload of 40 individuals in DHS CARES system to provide comprehensive, community-based care
- Met with clients weekly to develop independent living plans involving substance abuse and self-sufficiency.
- Teamed up with Housing Specialist to further assist clients with applying for housing, vouchers, and more.
- Provided directions and referrals for employment, education, medical and mental health services, substance abuse, childcare, and more
- Assisted clients with mental illness transitioning towards independence, by working closely with outside providers.
- Ensured delivery of quality and appropriate services to clients through case conferences, team meetings, supervision, and case record audits
- Reviewed all resident complaints and incident reports while ensuring follow-ups
- Ensured accurate and timely submission of all program statistics and reports
- Participated in staff agency-mandated courses, core curriculum, and other professional trainings
- Conducted room inspections.
- Developed positive relationships with client to foster communication and encourage involvement for growth
- Collaborated with team members to achieve target results
- Prepared variety of different written communications, reports and documents
Manager
Dial 7 Car & Limousine Service
01.2016 - 12.2019
- Provided excellent customer service
- Booked reservations for travelers
- Dispatched cars bookkeeping records of their routes
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Developed and maintained relationships with over 65 customers and multiple suppliers through development.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Science - Health Services Administration
Monroe College
NY04.2021
Associate of Science - Business Management
Long Island Business Institute - Flushing
NY07.2019
Skills
- Progress evaluations
- Patient Management
- Strong written and verbal communication
- Client needs assessments
- Proficient in AWARDS, DHS CARES Microsoft Office Suite, Smart Board Email
- Medical Records Management
- Documentation proficiency
- Case Management
- Excellent multi-tasking ability
- Scheduling
- Relationship building
- Direct Client Care
Timeline
Wellness Coordinator
Catholic Charities
02.2023 - Current
Case Manager
ACMH Care Management and Housing, Hudson
06.2022 - 02.2023
Case Manager
HELP USA
12.2021 - 06.2022
Manager
Dial 7 Car & Limousine Service
01.2016 - 12.2019
Bachelor of Science - Health Services Administration
Monroe College
Associate of Science - Business Management
Long Island Business Institute - Flushing
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