Chari Roberson
Cleveland,OH
Summary
Driven and reliable professional with a proven track record of exceeding performance metrics at American Seaway Foods. Demonstrates expertise in order picking accuracy and warehouse safety procedures, alongside strong multitasking abilities and exceptional customer service. Achieved significant productivity increases by mastering machinery operation and maintaining a focus on customer satisfaction. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
5
5
years of professional experience
Work History
Warehouse Order Selector
American Seaway Foods
04.2024 - Current
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
- Participated in ongoing training sessions and workshops, staying up-to-date with industry trends and advancements for continued growth in the role.
- Optimized workflow by prioritizing tasks based on customer needs and deadlines, ensuring timely order completion.
Picker
Amazon
11.2023 - 03.2024
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
Restaurant Hostess
Sora
11.2022 - 05.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Bartender
Lago Custom Events
02.2021 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Delivery Courier
725 Transportation (3rd Party for Amazon)
02.2020 - 10.2020
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Driver
Lyft Driver
11.2019 - 05.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Education
Advanced Cosmetology -
Raphael's School of Beauty Culture
Niles, OH02.2023
High School Diploma -
Streetsboro High School
Streetsboro, OH06.2012
Skills
- Heavy Lifting
- Order picking accuracy
- Pallet Jack Operation
- Warehouse Safety Procedures
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Vehicle Inspection
- Customer Relations
- Inspections
- Schedule Maintenance
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
Timeline
Warehouse Order Selector
American Seaway Foods
04.2024 - Current
Picker
Amazon
11.2023 - 03.2024
Restaurant Hostess
Sora
11.2022 - 05.2023
Bartender
Lago Custom Events
02.2021 - 05.2023
Delivery Courier
725 Transportation (3rd Party for Amazon)
02.2020 - 10.2020
Driver
Lyft Driver
11.2019 - 05.2021
Advanced Cosmetology -
Raphael's School of Beauty Culture
High School Diploma -
Streetsboro High School
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