Chariane Williams
Dallas
Summary
Results-driven Customer Service and Operations Specialist with over 5 years of experience resolving complex issues, optimizing workflows, and delivering exceptional customer experiences. Proven ability to enhance efficiency, streamline operations, and foster customer retention. Passionate about leveraging analytical and interpersonal skills to drive business success and exceed performance targets.
Overview
10
10
years of professional experience
Work History
Check Processor
AutoNation Inc.
10.2022 - Current
- Accurately input check information into financial systems, achieving a 99% accuracy rate.
- Conduct quality assurance checks to identify and correct discrepancies, improving data validation efficiency by 15%.
- Maintained strict confidentiality of sensitive financial data in compliance with security protocols.
- Proposed workflow enhancements that reduced processing time by 10%.
Support Desk Specialist
AutoNation Inc.
01.2021 - 10.2022
- Delivered frontline technical and customer support to internal teams, resolving 90% of inquiries on the first contact.
- Analyzed and routed complex issues to appropriate departments, decreasing resolution time by 20%.
- Provided personalized assistance to 50+ customers daily, resulting in a 95% satisfaction score.
- Trained new employees on internal systems and best practices to ensure seamless team integration.
Team Leader
Chick-fil-A
12.2015 - 12.2020
- Supervised daily operations, ensuring adherence to company policies and exceeding performance goals.
- Led inventory management and reduced waste by 18% through effective forecasting and stock controls.
- Fostered team member growth by implementing performance feedback and training programs.
- Consistently achieved sales growth by developing and executing promotional strategies.
Senior Specialist I (Auto Loans)
JP Morgan Chase Contact Center
03.2018 - 05.2019
- Managed high-volume caseloads, assisting over 550 clients weekly while maintaining a 98% accuracy rate.
- Resolved escalated customer concerns with professionalism, improving retention rates by 12%.
- Ensured compliance with DMV and loan regulations when processing title and registration requests.
- Built sustainable customer relationships by providing personalized, solution-oriented support.
Education
A.A.S. - Health Information Technology
Dallas College
Dallas, Texas05.2028
Skills
- Strategic problem-solving
- Strong organizational skills
- Skilled in customer engagement
- Expertise in MS Office Suite
- Expert in process optimization
- Team leadership and training
- Proficient typing speed of 60 WPM
Timeline
Check Processor
AutoNation Inc.
10.2022 - Current
Support Desk Specialist
AutoNation Inc.
01.2021 - 10.2022
Senior Specialist I (Auto Loans)
JP Morgan Chase Contact Center
03.2018 - 05.2019
Team Leader
Chick-fil-A
12.2015 - 12.2020
A.A.S. - Health Information Technology
Dallas College