Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHARICE NANCE

San Antonio

Summary

As a Senior Risk Manager with nearly 15 years of experience, I specialize in vendor risk, procurement, and contract negotiation. I'm passionate about mitigating risks, ensuring compliance, and efficiently streamlining operations. I thrive in collaborating with teams, building strong vendor relationships, and implementing strategic risk management solutions for successful business growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

SABBATICAL

11.2023 - Current
  • Took a planned career break to recharge and focus on personal well-being after 28 years of continuous professional growth
  • Maintained industry awareness through independent study, reading, and professional networking
  • Used this time to strategically plan the next phase of my career with renewed energy and perspective

SENIOR THIRD-PARTY RELATIONSHIP MANAGER

USAA
11.2019 - 10.2023
  • Drove C-suite adoption of the Third-Party Risk Management (TPRM) program; identified and mitigated vendor risks that contributed to a 20% increase in cost savings
  • Established and monitored Key Risk Indicators (KRIs) for critical business activities; reduced compliance issues and vendor-related incidents by 25%
  • Led enterprise-wide risk assessments of critical and high-risk vendors; conducted due diligence and Inherent Risk Questionnaires (IRQ) to ensure alignment with USAA's risk appetite/security standards
  • Negotiated stronger contract terms; revised Service Level Agreements (SLAs) and Statements of Work (SOWs) based on historical key performance indicators (KPIs) to improve vendor accountability and reduce service failures
  • Enforced vendor compliance with contract terms and Key Risk Indicators (KRIs) via periodic performance reviews, and on-going, Continuous Risk Assessments (CRAs)
  • Strengthened the control environment; identified mitigated emerging risks, and managed reporting by leveraging IT Service Management (ITSM) tools and real-time vendor analytics to enhance operational resilience
  • Enhanced third-party risk visibility with real-time Tableau dashboards and board level reporting

SENIOR PROCUREMENT MANAGER - CONTRACTOR

USAA
05.2019 - 11.2019
  • Negotiated and secured high-value IT modernization contracts; optimized vendor terms and reduced total cost of ownership
  • Led contract negotiations for complex B2B and B2C agreements, SLAs, and Deliverables & Obligations (D&Os); leveraged Salesforce Vlocity Contract Lifecycle Management (CLM) automation to improve procurement compliance
  • Directed end-to-end RFX processes (RFPs, RFQs); attracted top industry vendors and enhanced vendor performance benchmarks
  • Developed procurement strategies; strengthened supplier sourcing, minimized risk exposure, and improved contract efficiency
  • Mitigated contractual liabilities; enforced USAA's policies, implemented compliance measures, and reduced exposure to operational risks

SENIOR CONTRACT ADMINISTRATOR

Oracle Corporation
10.2014 - 05.2019
  • Drafted and negotiated complex IT contracts and public/private sector agreements; safeguarded clarity and enforceability
  • Created per-volume pricing models for high-value contracts; optimized cost structures and client value
  • Led Sales teams; identified key contractual policies, provisions, and clauses to enhance deal structuring
  • Developed IT quotes and contracts, aligning with business needs and regulatory requirements
  • Tracked key milestones for a portfolio of contracts; identified risks and implemented resolutions
  • Verified risks associated with business activities were identified, measured, monitored, and mitigated
  • Trained teams on pricing strategies, compliance requirements, and end-to-end contracting procedures
  • Collaborated with post-execution teams to ensure contractual obligations were fulfilled on time

SENIOR IMPLEMENTATION MANAGER

Experian Healthcare
06.2012 - 10.2014
  • Led project planning efforts, defining milestones and deliverables to ensure successful implementation
  • Managed onshore and offshore teams, ensuring project timelines, resource allocation, and deliverables aligned with business objectives
  • Collaborated with cross-functional teams, providing strategic guidance to IT architects and stakeholders to drive operational improvements
  • Optimized operational performance; analyzed healthcare reimbursement methodologies, claims processing guidelines, and client data sets
  • Developed Mapping Tables within Experian's proprietary Contract Management system; efforts improved data accuracy and contract handling
  • Presented project plans, system overviews, and product demonstrations to cross-functional teams, including Marketing, Development, Product, Sales, Legal, and Compliance
  • Performed User Acceptance Testing (UAT), identifying defects to establish smooth software releases
  • Monitored regulations and communicated changes in a timely manner to enforce compliance
  • Confirmed configuration items were identified, verified, controlled, and audited throughout their lifecycle, minimizing risk

MEDICAL CLAIMS PROCESSOR

Zenith Administrators
10.2000 - 10.2012
  • Processed medical, high-dollar, and catastrophic claims; ensured timely adjudication/disbursements
  • Resolved pending claims issues; facilitated accurate compliance with contracts, fees, and authorizations
  • Verified eligibility, benefits, and coordination; resolved third-party issues for accurate claims processing
  • Revised claims processing procedures; improved efficiency and reduced errors in claims adjudication
  • Followed up on rejected claims; identified and resolved coding errors for timely reimbursement

Education

Master of Business Administration - Business Management/Marketing

Baylor University, Hankamer School of Business
01.2023

Bachelor of Science - Business Management

Western Governors University
01.2019

Skills

  • Third-party compliance oversight
  • Jira
  • Quality Assurance and Auditing
  • Asana
  • Vendor Relationship Management
  • Tableau
  • Healthcare Regulatory Compliance
  • Confluence
  • Regulatory Change Communication
  • Risk Mitigation
  • Director/Executive-level Consulting
  • Program/Project Management
  • Operational Efficiency Improvement
  • User Acceptance Testing (UAT)
  • Regulatory Compliance & Risk Management
  • Contract Negotiation and Drafting
  • Data Mapping and Contract System Integration
  • Configuration and Data Management

Certification

  • Certified Regulatory Vendor Program Manager (CRVPM) Level V, 12/31/24
  • Certified Vendor Management Program Risk Assessor (C-VMPRA), 12/31/24
  • Certified Third-Party Risk Professional (CTPRP-A), 12/31/24
  • Certified Regulatory Business Continuity Management Analyst (CRBCMA), 12/31/24
  • Certified SAFe Agilist, 12/31/24

Timeline

SABBATICAL

11.2023 - Current

SENIOR THIRD-PARTY RELATIONSHIP MANAGER

USAA
11.2019 - 10.2023

SENIOR PROCUREMENT MANAGER - CONTRACTOR

USAA
05.2019 - 11.2019

SENIOR CONTRACT ADMINISTRATOR

Oracle Corporation
10.2014 - 05.2019

SENIOR IMPLEMENTATION MANAGER

Experian Healthcare
06.2012 - 10.2014

MEDICAL CLAIMS PROCESSOR

Zenith Administrators
10.2000 - 10.2012

Master of Business Administration - Business Management/Marketing

Baylor University, Hankamer School of Business

Bachelor of Science - Business Management

Western Governors University

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CHARICE NANCE