Charice Robinson
Jefferson City,MO
Summary
With a proven track record at Immunotek Plasma, I excel in venipuncture and maintaining HIPAA compliance, enhancing patient satisfaction through compassionate care. My expertise in phlebotomy techniques and dedication to professionalism have significantly contributed to improved efficiency and safety in patient handling, showcasing my ability to meet and exceed employer expectations.
I offer a strong foundation in clinical procedures and patient care, eager to learn and develop in a healthcare environment.
Overview
17
17
years of professional experience
Work History
Phlebotomist
Immunotek Plasma
11.2024 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
- Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Direct Support Professional
UCP Heartland Gibbs Center
12.2023 - 11.2024
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Direct Support Professional Caregiver
Fidelis Support Services
01.2023 - 03.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced client independence by providing personalized support and implementing individualized care plans.
Phlebotomist
Capital Region Medical Center
10.2007 - 05.2013
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Education
No Degree - Medical Assistant
Stepful
19 Clifford Street, Detroit Michigan 4822612-2024
No Degree - Medical Administrative Assistant
Metro Business College
Jefferson City, MO10-2007
Skills
- HIPAA compliance
- Venipuncture expertise
- Vital signs monitoring
- Medical history recording
- Medical office procedures
- Patient intake process
- Phlebotomy techniques
- Examination preparation
- Professionalism and ethics
- Physician support
- Appointment setting
- Medical terminology
Timeline
Phlebotomist
Immunotek Plasma
11.2024 - Current
Direct Support Professional
UCP Heartland Gibbs Center
12.2023 - 11.2024
Direct Support Professional Caregiver
Fidelis Support Services
01.2023 - 03.2024
Phlebotomist
Capital Region Medical Center
10.2007 - 05.2013
No Degree - Medical Assistant
Stepful
No Degree - Medical Administrative Assistant
Metro Business College
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