Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charice Shaw

Summary

Organized Archivist with 10-years background in acquiring, managing and maintaining papers, records and collections. Committed to making information easily accessible and following digital industry rules and regulations. Inquisitive and methodical with proficiency in operating database software such as: Application software, System software and Automation software. MD-Mainframe, Facets,

Overview

18
18
years of professional experience
1
1
Certification

Work History

Indexing Associate

MidAtlantic Agency (Balt Life Insurance)
04.2012 - 10.2022
  • Increased accuracy in data entry, diligently reviewing documents for completeness before submission.
  • Researched and recorded origins, provenance, and historical significance of archival materials.
  • Demonstrated adaptability by seamlessly transitioning between various indexing platforms and projects as needed, showcasing versatility in skill set.
  • Authenticated and appraised over multiple documents and archival materials on daily basis.
  • Supported and Managed high-volume efficient documents to workflow by prioritizing tasks according to company standards and state laws guidelines. While maintaining a keen attention to detail.
  • Contributed to process improvements by providing feedback on software tools and suggesting enhancements for better user experience.
  • Communicated effectively with team members, fostering collaboration towards successful completion of shared objectives.
  • Improved document organization by accurately indexing and categorizing various types of content.
  • Reduced processing time, optimizing database performance through regular quality checks and error corrections.
  • Assisted in the development of training materials to enhance understanding of indexing techniques among colleagues.
  • Leveraged advanced software features for faster document processing, significantly reducing manual labor hours spent on repetitive tasks.
  • Enhanced productivity by creating user-friendly reference materials and resources related to indexing procedures and best practices.
  • Streamlined data retrieval processes with consistent application of indexing standards and best practices.
  • Evaluated multiple records for accuracy, value and status of preservation.
  • Mentored new hires on indexing procedures, contributing to a cohesive work environment within the team.
  • Conducted thorough research on subject matter when necessary, ensuring accurate representation of information within the index.
  • Developed expertise in industry-specific terminology, ensuring precise classification of complex documents.
  • Ensured compliance with company policies and regulatory guidelines during all stages of document management.
  • Strengthened communication skills through regular interactions with others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Provided professional services and support in a dynamic work environment.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked effectively in fast-paced environments.

Administrative Assistant / Mailroom Assistant

MidAtlantic Agency (Balt Life Insurance )
04.2012 - 10.2022
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Completed forms, reports, logs, and records to quickly handle all documentation for department areas.
  • Streamlined mailroom operations by organizing and implementing efficient sorting and distribution processes.
  • Assisted in reducing company costs by implementing cost-effective shipping methods for large packages and bulk shipments.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office update
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Safeguarded sensitive information by properly handling confidential documents and adhering to company policies regarding privacy.
  • Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Completed regular audits of mailroom equipment to ensure optimal performance, scheduling maintenance or repairs when required.
  • Utilized tracking systems for both incoming and outgoing packages, providing accurate updates on shipment status when needed.
  • Verified proper distribution of incoming mail to correct individuals and departments.
  • Trained new employees on mailroom procedures and best practices, fostering a knowledgeable workforce capable of maintaining high levels of productivity.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Ensured timely deliveries by coordinating pickups and drop-offs with courier services efficiently.

Enrollment Specialist

CareFirst BCBS
03.2005 - 10.2010
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Delivered services to customer locations within specific timeframes.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

High School Diploma -

Hereford High School
Parkton, MD

CNA - Medical Assistance/Administration

National Education Center
Baltimore, MD

Medical Terminology Course

The Community College of Baltimore County
Catonsville, MD

Skills

  • Electronic Records Management
  • Attention to Detail
  • Quality Assurance
  • Organizational Skills
  • Photo imaging
  • Conflict Resolution
  • Customer Service
  • Records Management
  • Document Management
  • Problem Resolution
  • Research
  • Analytical and Critical Thinking
  • Recordkeeping
  • Decision-Making
  • Relationship Building
  • Records Organization

Certification

  • Certified Enrollment and Billing Tech, Carefirst BCBS
  • Diversity equity and Inclusion Training

Timeline

Indexing Associate

MidAtlantic Agency (Balt Life Insurance)
04.2012 - 10.2022

Administrative Assistant / Mailroom Assistant

MidAtlantic Agency (Balt Life Insurance )
04.2012 - 10.2022

Enrollment Specialist

CareFirst BCBS
03.2005 - 10.2010

High School Diploma -

Hereford High School

CNA - Medical Assistance/Administration

National Education Center

Medical Terminology Course

The Community College of Baltimore County

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Charice Shaw