Chariece Thomas
Jackson,MS
Summary
Experienced Patient Access Supervisor with expertise in healthcare administration and patient services. Proven ability to streamline operations, boost team performance, and maintain high patient satisfaction levels. Successfully implemented strategies that enhanced workflow efficiency and productivity, leading to improved patient experiences. Committed to continuous learning and contributing to team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor/Certified Epic Trainer/F
St. Dominic's Hospital
Jackson, MS
02.2023 - 10.2025
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Ensured all policies and procedures related to patient access were followed.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, and pre-registration activities.
- Monitored employee performance and provided feedback on areas of improvement.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Assisted with resolving any issues that arose during the registration process.
- Managed workflow within the department to ensure the timely completion of tasks.
- Provided guidance to team members when needed to help them complete their duties efficiently.
- Maintained a safe environment by enforcing safety regulations at all times.
- Collaborated with other departments, such as billing, coding, and clinical staff, to ensure smooth operations throughout the facility.
- Served as a liaison between patients, families, and hospital personnel regarding financial obligations.
- Addressed customer complaints promptly and professionally.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Assembled registration paperwork, and placed identification bands on the patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Checked stock to determine inventory levels, and placed orders for needed supplies.
- Communicated financial obligations to patients, and collected fees at the time of service.
- Verified demographics and insurance information to register patients in computer system.
- Conducted training sessions for new Epic users, providing individual and group instruction as needed.
- Maintained accurate records of all training activities, including attendance logs and post-training assessments.
- Scheduled classes are based on the availability of classrooms, equipment, or instructors.
- Prepared monthly summary reports highlighting key metrics within the department.
- Identified opportunities for streamlining processes within the department while maintaining quality standards.
- Managed workflow within the department to ensure the timely completion of tasks.
- Served as a liaison between patients, families, and hospital personnel regarding financial obligations.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Assisted patients in understanding medical bills and payment plans clearly.
- Collaborated with healthcare providers to resolve billing discrepancies promptly.
- Educated patients on available financial resources and support programs regularly.
- Communicated with insurance companies regarding claims and appeals efficiently.
- Provided assistance in resolving coding errors that resulted in inaccurate billings.
- Counseled patients on financial obligations associated with their medical care.
- Performed follow up calls to collect outstanding balances from patients who were unable to make payments at time of service.
Patient Access Representative
St. Dominic's Hospital
Jackson, MS
10.2022 - 02.2023
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at the time of service.
- Ensured the accuracy of all data entered into the computer system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly, in a professional manner.
- Facilitated communication between patients, staff members, and third-party payers.
- Explained various admission forms and policies, acquiring signatures for consent.
- Processed patient responsibility estimate, determined by insurance, at pre-registration.
Patient Access Specialist
Baptist Memorial Hospital
Jackson, MS
07.2016 - 06.2022
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Processed incoming referrals from outside agencies according to established guidelines and policies.
- Responded to patient concerns and inquiries professionally and efficiently.
- Communicated financial obligations to patients and collected fees at time of service.
Administrative Assistant
University of Mississippi Medical Center, UMMC
Jackson, MS
01.2009 - 06.2012
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Created travel arrangements for senior managers according to their requirements.
Patient Services Coordinator
University of Mississippi Medical Center, UMMC
Jackson, MS
12.2008 - 12.2009
- Managed the flow of incoming calls from patients and other healthcare providers.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Answered questions from patients regarding their accounts and billing inquiries.
- Performed data entry into electronic health record system.
- Registered new patients in accordance with HIPAA guidelines.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Assembled registration paperwork and placed identification bands on patient.
Education
Bachelor of Science - Hospital Administration/ProfIS
Jackson State University
Jackson, MS05-2026
Associate of Arts - Office And Business Technology
Hinds Community College
Raymond, MS12-2021
High School Diploma -
Amanda Elzy High School
Greenwood, MS05-1995
Skills
- Certified Epic trainer
- Team management
- Strong leadership
- Insurance Verification
- HIPAA Compliance
- Appointment scheduling
- Healthcare knowledge
- Revenue Cycle Management
- Effective problem solving
- Training Coordination
- Problem-Solving
- Insurance company knowledgeable
- Multitasking and Organization
- Financial Procedures Adherence
- Customer Service
- Registration and Admissions
- Medical Terminology
- Money Handling
- Employee Supervision
- Epic Systems
- Employee Performance Evaluations
- Patient registration
- Process improvement
- Team leadership
- Financial procedures adherence
- Patient identity verification
- Financial Counselor
Certification
- CHAA Certification
- Certified EPIC Trainer
References
References available upon request.
Education and Training
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Affiliations
- "I consider myself a well-rounded individual because I make it a priority to balance different aspects of my life. Professionally, I stay focused on growth and learning. Personally, I value spending quality time with my family, which keeps me grounded and connected. At the same time, I also appreciate and protect my alone time—it helps me recharge, reflect, and stay centered. This balance allows me to show up as my best self in every area of life."
Timeline
Patient Access Supervisor/Certified Epic Trainer/F
St. Dominic's Hospital
02.2023 - 10.2025
Patient Access Representative
St. Dominic's Hospital
10.2022 - 02.2023
Patient Access Specialist
Baptist Memorial Hospital
07.2016 - 06.2022
Administrative Assistant
University of Mississippi Medical Center, UMMC
01.2009 - 06.2012
Patient Services Coordinator
University of Mississippi Medical Center, UMMC
12.2008 - 12.2009
Bachelor of Science - Hospital Administration/ProfIS
Jackson State University
Associate of Arts - Office And Business Technology
Hinds Community College
High School Diploma -
Amanda Elzy High School